at Beacon Hill Staffing Group in Geneva, Illinois, United States
Job Description
We are working with a great client located in Geneva, IL who is looking for a Sales Support Customer Service representative to a cover an upcoming medical leave. The idea candidate has experience with the order fulfillment process, collaborating with multiple teams, and handling all customer orders. This is a contract role with the potential to turn into a permanent position. This role is onsite with the hours of 8-5pm Monday-Friday.Responsibilities:
• High interaction with customers via phone, email, and in person
• Updates customers of their order status regularly, including confirming the order and expected ship date
• Maintain/update customer profiles in system as needed
• Order handling duties including order entry, status updates, preparation of shipped orders and selecting orders
• Expediting order through system
• Processing customer resumes, complaints, and make/hold requests
Qualifications:
• 2+ years of related experience within customer service or sales support
• Associate's degree or equivalent from two year college or technical school preferred.
• High communication skills both verbal and written
• Conflict resolution skills while projecting a professional, positive, can-do attitude when dealing with customers and internal employees.
• Ability to work with a sense of urgency while working on multiple projects simultaneously
• Software proficiency in MS Office Suite; Salesforce and Crystal Reporting are a plus. Ability to work with all tools after training
Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/
Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.
Company Profile:
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.beaconhillstaffing.com .
We look forward to working with you.
Beacon Hill. Employing the Future (TM)
