AMR Customer Service Representative

at Starkey Laboratories, Inc. in Eden Prairie, Minnesota, United States

Job Description

Description

Starkey is hiring a AMR (All Make Repair) Customer Service Rep at its global headquarters in Eden Prairie, MN. Are you looking for a job opportunity with an award winning company? Look no further! We are currently hiring for a AMR Customer Service Representative in our dynamic and innovative company. In this role you'll have the opportunity to provide top-notch customer service to those who matter most to our company. From answering questions to addressing concerns, you'll be the face of our brand and a crucial part of our success. Starkey offers 4 weeks of PTO plus holidays and floating holidays along with a full benefits packager to its team members.

Starkey is a world leader in the manufacturing and distribution of advanced hearing technologies. We are in the business of connecting people and changing lives. Our teams come to work each day focused on ensuring people everywhere have the products and services they need to hear better and live better. Founded in 1967 by Bill Austin, Starkey is known for our cutting-edge hearing health innovations, industry-leading research and development, and not being afraid to push the edge of what's possible. We are headquartered in Eden Prairie, Minnesota, have over 5,000 employees in 29 facilities across the globe, and conduct business in more than 100 markets worldwide.
Watch this video to see more of what sets Starkey apart.
https://youtu.be/9cUYwTlCepg?si=wkovx8_R_iINfrc6
JOB SUMMARY DESCRIPTION
This position is responsible for ensuring that customers are dealt with according to the Customer Service Policy, as well as the Starkey Corporate mission statement.
JOB RESPONSIBILITIES/RESULTS
Answer incoming calls regarding technical and non-technical information
Assist dispensers in fitting questions.
Answer dispenser questions about Starkey and Starkey All-Make products.
Clarify dispenser requests.
Call dispenser with additional charges and estimates when requested.
Support All Make Repair
Stay current on Starkey products and processes.
Provide repair information.
Use JIT principals while performing duties.
Answer problems from receiving and shipping.
Process orders
Accessories
Warranties
Credits
Marketing materials
Hearing aid parts, then invoice and ship
Document calls
Keep phone call records.
Other duties/responsibilities as assigned

JOB REQUIREMENTS
Minimum Education, Certification and Experience Requirements
Education (i.e. 4-year college degree, license, certification)
High school degree or equivalent required
Experience (i.e. years of work experience related to the job)
Minimum 1-year experience working in a hearing aid manufacturing environment preferred. Minimum 1-year customer service experience preferred. Experience working with Macintosh and PC preferred
Competencies, Skills & Abilities (List additional competencies, skills, and abilities to be successful in the job, i.e. Ability to communicate details and requests with professionalism and accuracy)
Excellent communication skills required.
Good organizational skills required.
Good problem solving/troubleshooting skills required
Ability to type 25-30 WPM required.
Letter writing skills a plus
10-key skills a plus

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Starkey Hearing Technologies is an Equal Opportunity Employer Minority/Female/Vet/Disabled.