Customer Service Representative

at The Jel Sert Company in West Chicago, Illinois, United States

Job Description

For nearly a century, The Jel Sert Company has focused on creating high-quality, high-value foods and beverages that help bring people together. Jel Sert has been certified as a Great Place to Work since 2022! We are currently looking for a passionate and dedicated individual to join our team as a Customer Service Representative. If you are looking for a Great Place to Work, with a work environment that encourages personal growth, responsibility, and a shared vision for creating incredible products that help create lasting memories, then Jel Sert wants you!
The Customer Service Representative provides support to multiple Divisional Sales Managers, processes and/or traces orders, and corresponds with customers and internal contacts at The Jel Sert Company.
This position is a remote role but will be expected to come into the office as required.
This position will require the employee to work overtime as needed. Overtime is scheduled based upon individual job responsibilities and the needs of the department.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
This job description is only a summary of typical functions. Other duties, tasks, and responsibilities may be assigned as needed.
Processes customer orders for assigned territory/regions/accounts.
Communicates pricing discrepancies, product shortages, and shipping details to brokers and/or customers.
Collaborating with production and communicating shipping details to the transportation team.
Document & maintain updated territory account procedures and processes on the Customer Service Shareserver.
Provides accurate, valid, and complete information by using the right methods/tools.
Reviews unscheduled pickup & open order reports.
Provides assistance/coverage for department team members during holidays/vacations.
Follows communication procedures, guidelines & policies.
Responds to consumer product questions/inquiries and provides appropriate solutions.
Other tasks as assigned by Customer Service Manager, based on business needs.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATION and/or EXPERIENCE
A minimum of 2 years experience in customer service within an office environment.
Food Industry experience preferred.
Computer literacy and highly proficient and accurate data entry skills is required.

KNOWLEDGE, SKILLS, AND ABILITIES
Effective verbal and written communication skills.
Must be able to work in a team-based environment.
Must be detail-oriented, good problem solving skills.
Ability to multi-task, prioritize and manage time effectively.
Must be able to encounter problems and make fact-based decisions.
Build sustainable relationships of trust through open and interactive communication.
Adapt to change and work in a fast paced environment.
Checks the quality and timeliness of own work.
WHAT'S IN IT FOR YOU - BENEFITS
Medical/Dental/Vision Insurance
401(K ) & ROTH Plan with Company Match
Life Insurance
Aflac Supplemental Insurance
Paid Time Off plus Paid Holidays
Employee Assistance Program
PERKS OF WORKING AT JEL SERT!
Training and Career Development Opportunities
Referral Program
Tuition Reimbursement
Discounts on our Delicious Products
Health Club Member Reimbursement
Interactive Company Culture with Engagement Activities
Employee Service Awards
Company Philanthropy
PHYSICAL DEMANDS
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Kneeling: Bending legs at knee to come to a rest on knee or knees.
Crouching: Bending the body downward and forward by bending leg and spine.
Reaching: Extending hand(s) and arm(s) in any direction.
Sitting: Ability to sit at computer and participate in meetings for long periods of time
Standing: Remaining upright on the feet, particularly for sustained periods of time.
Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work area to another.
Fingering: Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling.
Grasping: Applying pressure to an object with the fingers and palm.
Pushing: Using upper extremities to press against something with steady force in order... For full info follow application link.

It is the policy of The Jel Sert Company to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.