Customer Education Specialist

at Box in Chicago, Illinois, United States

Job Description

WHAT IS BOX?

Box is the world's leading Content Cloud. We are trusted by more than 115K organizations around the world today, including nearly 70% of the Fortune 500 and leaders across deeply regulated industries (such as AstraZeneca, JLL, and Nationwide), to protect their data, fuel collaboration, and power critical workflows with secure, enterprise AI.
By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It's the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.
Founded in 2005, Box is headquartered in Redwood City, CA, and we have offices across the United States, Europe, and Asia.

WHAT YOU'LL DO
As a Customer Education Specialist, you'll be developing and delivering scaled customer education resources for our online learning platform Box University. In partnership with Customer Success Managers, Product teams, and Box Consulting you'll build and deliver innovative education solutions to help customers change the way they think about Cloud Content Management.You'll use data to understand learner needs and build high-quality learning experiences. You'll serve as the voice of the learner, ensuring that customer needs are at the forefront of our efforts and helping the team iterate and improve upon our programs. We want to add someone to the team who brings energy to virtual classroom delivery, creativity to content development, and innovative thinking about engaging customers through education.

WHO YOU ARE

You have experience building engaging IT-related education content in a variety of modalities (videos, self-paced e-learning modules, articles), in consultation with your stakeholders.

You have experience with industry-standard e-learning development tools such as Articulate 360, Camtasia, Pendo.io and Adobe Creative Suite.

You're able to take complex concepts from multiple stakeholders and tranform them into simple, elegant, and clear learning solutions.

You've used data to influence a training approach, including to make content decisions, evaluate success, and implement feedback for continuous improvement.

You have familiarity with the latest trends in the learning field and with e-learning development.

Self-starter who has fresh ideas when it comes to building customer enablement resources.

You know the SaaS business inside and out and have in depth experience enabling customers on new technologies to drive change and business results.
Head-over-heels about this role - but not sure you meet all the requirements? Apply anyway! Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Box, we take a big-picture approach to hiring that fosters authenticity, diversity, and inclusion. If you're passionate about this opportunity, chances are, you shine pretty bright.
EQUAL OPPORTUNITY

Notice to applicants in Los Angeles: Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chair Ordinance. The Fair Chance Ordinance is provided here.
Notice to applicants in San Francisco: Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chair Ordinance. The Fair Chance Ordinance is provided here.
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We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. Box strives to respect the dignity and ??independence of people with disabilities and is committed to giving them the same ??opportunity to succeed as all other employees. Inclusiveness is core to our culture at Box, and we strive to ensure you get the most from your interview experience. Box makes reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please complete this form Reasonable accommodations may include scheduling adjustments, document dictation and beyond.