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Client Relations Representative II

at Illinois State University in Normal, Illinois, United States

Job Description

This position requires knowledge of all financial aid programs but extensive knowledge about scholarships and grants. Duties for this position include advising students, parents, and staff about scholarship application processes, reviewing applicant data for accuracy, and processing scholarships received. Other duties include reconciling accounts and processing Return of Title IV funds calculations which requires heavy use and understanding of Excel. Serving as a representative of the Scholarship Resource Office at Outreach activities held during work hours is also a requirement. The position directly affects the timely delivery of financial aid funds to students. A high level of accountability is expected because the position is to be available to counsel customers and answer telephone calls. The position requires flexibility and openness to change in dealing with and implementing the annual changes to state and federal program regulations.

Additional Information

University Benefit Highlights:

- Health, dental, vision, and life insurance
- Retirement and supplemental retirement
- Tuition waiver benefits are available to staff as well as their eligible dependents.
- Paid holiday/administrative closures during Thanksgiving and Winter Breaks
- Paid vacation and sick time

For more University Benefit information: https://hr.illinoisstate.edu/benefits/


Information regarding eligibility for participation in the State Universities Retirement System and the State of Illinois Group Insurance program can be reviewed here https://hr.illinoisstate.edu/benefits/insurance/

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Job Posting: 12075291

Posted On: Jul 25, 2024

Updated On: Jul 25, 2024

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