Client Experience Manager II - RapidScale

at CCI Corporate Services, LLC in Chicago, Illinois, United States

Job Description

The Client Experience Manager role is the equivalent of an Account Manager at other organizations. This position reports to the Sr Manager of Client Experience and is responsible for all aspects of management and support of RapidScale's customers throughout the customer's lifecycle with RapidScale. This position is responsible for the management, retention, and growth of an assigned customer base. This position is qualified to participate in a bonus plan related to successful achievement levels of this position's duties.

Duties and Responsibilities

Nurture and grow a productive business relationship with assigned customers by utilizing a consistent communications plan as well as initiating pro-active contact with assigned customers
Facilitate the retention and renewal of existing customer base
Recognize, nurture, and achieve revenue growth from existing customers
Actively build and refresh a customer contact list for reference
On-board and steward RapidScale customers throughout their life-cycle across a variety of requests including MACD, training, escalation, billing, competitive negotiation
Support sales efforts by working cooperatively in conjunction with Sales Management and Channel Leaders
Recognize and report on improvement opportunities in a constructive manner
Properly protect all customer information
Cooperate in a timely manner with all management requests for reports or information
Attend company and team meetings, as well as onsite and offsite customer meetings, trainings & events
Perform special projects as required

EDUCATION / EXPERIENCE & OTHER MINIMUM QUALIFICATIONS REQUIRED:

The minimum qualifications listed below are representative of the knowledge, skill, and ability necessary for an individual to perform each essential duty satisfactorily. Reasonable amounts of training are provided.

Educational & Skill Requirements

Bachelor's degree in a related discipline and 4 years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and 2 years' experience; a Ph.D. and up to 1 year of experience; or 8 years' experience in a related field
Experience in customer base management, inside sales, channel management
Knowledge of account management duties
Excellent communication, presentation, writing and editorial abilities
Excellent organizational, follow-up and time management skills

Inter-Relationships

Role requires the ability to work within a cooperative team environment as well as perform assignments autonomously.
This position will require working with several departments and different personalities.

Working Environment

Fast-paced, deadline-driven, positive, and high energy environment. Must operate with a high sense of urgency.

USD 80,600.00 - 121,000.00 per year

Compensation:

Compensation includes a base salary of $80,600.00 - $121,000.00. The salary rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the salary range identified herein, this role is also eligible for an annual incentive/commission target of $75,000.00.

Benefits:

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

Application Deadline: 07/26/2024

About Cox Communications

Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today!

About Cox

Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .

Cox is an Equal Employment Opportunity employer -... For full info follow application link.