CASINO ADMINISTRATOR (TABLE GAMES)

at Wind Creek IL LLC in East Hazel Crest, Illinois, United States

Job Description

Job Overview:

The primary responsibility of the Casino Administrator is to create and revise Table Games Department schedules, maintaining records for PTO, leaves of absences, call-ins, jury duty, suspensions and special days off as they relate to the daily and weekly schedule, and maintaining individual team member records in accordance with departmental policies and procedures. The Casino Administrator will also be responsible for tracking all attendance related to progressive discipline.

Purpose:

Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System:

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.

Duties and Responsibilities:

• Arrives for shift on time and dressed professionally
• Handles all applicable paperwork and administration duties of the assigned casino departments.
• Creates, revises and maintains Table Games Department schedules.
• Updates team member records in regard to attendance and schedule.
• Conducts pre-screening interviews and coordinates auditions for new Table Games Dealer
• Responsible for tracking attendance related progressive discipline
• Properly use equipment, tools or systems to complete assigned tasks and complies with company safety standards.
• Develop a working knowledge of any rules, regulations and Internal Controls applicable to your position.>
• Complete all paperwork in accordance with approved Wind Creek standards.
• Read and understand Wind Creek’s Compulsive and Problem Gambling Plan with regards to how to conduct business in this position and specifically the regulations prohibiting service to minors and/or intoxicated persons.
• Provide superior customer service to all internal and external customers in compliance with Wind Creek’s customer service standards.
• Adhere to and complies with both departmental and overall property policies and procedures.
• Other duties and responsibilities as assigned

Job Requirements: (please ensure you meet the listed requirements prior to applying)

• High School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employment
• Must have a minimum of Two (2) years’ experience working in a clerical setting, preferably in a gaming environment.-required
• Previous experience with manual or system generated scheduling is preferred.
• Must have a strong working knowledge of Microsoft Office, including Excel and Word.
• Ability to follow directions with minimal supervision.
• Physical ability to access all areas of the property.
• Ability to withstand prolonged standing, stretching, bending and kneeling without restriction, work indoors, outdoors and be exposed to various environmental factors such as, but not limited to CRT fatigue, noise, and dust
• Ability to work in a fast-paced, busy, and somewhat stressful environment and maintain physical stamina, proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines.
• Ability to lift or carry a minimum of 50 pounds, unassisted, in the performance of specific tasks assigned.
• Ability to work with others, communicate well, receive direction; review your own work.
• Maintain a positive attitude toward work and interface with guests in a friendly and polite manner.
• Ability to address stressful situations with clients with dignity and the utmost tact and politeness.
• Must be able to work with others, communicate well and receive direction when needed to achieve department goals and objectives.
• Willing to work odd and irregular hours including nights, weekends, and holidays
• Willing to travel and participate in training as recommended or required
• Must have a Class III Gaming License (or the ability to obtain and maintain a license) issued by the IGB as a requirement for this position

Online applications are accepted at http://www.windcreekhospitality.com/Careers.  For internal employees please submit your Internal Job Posting Form to your property’s Human Resources office.