Help Desk Technician II - 100% REMOTE

at PC Connection in Chicago, Illinois, United States

Job Description

Help Desk Technician II - 100% REMOTE
 Imagine finding a career where you’re rewarded for doing what you do best—helping others.
Remote, IL
 CONNECTION
At Connection, our purpose is simple: we connect people with technology. From hardware—PCs, printers, servers, and more—to cutting-edge cloud, cybersecurity, and professional IT services, we design, build, and support the IT solutions that thousands of companies, schools, and government agencies rely on every day. We like to think of ourselves as the IT Department for our customers’ IT Department. Our company started out almost 40 years ago with two employees and a phone line. Today we’re a Fortune 1000 IT solutions partner operating in 174 countries around the world—still driven by that startup mentality and guided by our original purpose.
 https://www.connection.com/
keywords: position summary,position details,technical,experience,skills
Full Time
$33.00/Hr. - $37.50/Yr.
Overview:
Connection has an outstanding opportunity through our Technical Staffing division for a Help Desk II Technician. This is a contract-to-hire opportunity for a terrific client in the pet care industry with the potential to go permanent after 60 working days if performance and fit is good. This position will be 100% remote and prefers candidates that live and work in Central US time zone.
We at Connection offer excellent benefit options for our W2 contractors that start on the first day of the month!
The Help Desk II Technician is responsible for providing helpdesk support for corporate, Pet, and Vet centers including resolving problems with Windows and MAC systems, printers, networks, phone, and camera systems.
Responsibilities:
Create and manage user accounts and AD and Office 365.
Set up, order new equipment, manage IT inventory, order equipment.
Email migrations.
Communicate on all open projects and give updates to both users and IT staff.

 Entity of type com.vizirecruiter.common.domain.model.Label with id: 484
Requirements:
3-5 years' IT Help Desk experience supporting Windows/Office 365 Environments.
Solid written, verbal, communication skills.
Ability to learn quickly, self-starter, takes direction well.
Exceptional troubleshooting skills, detail oriented.
Passionate about helping people and have patience along with demonstrating professionalism and courtesy in all customer interactions.
Ability to manage multiple projects and meet deadlines.
Basic to intermediate understanding of networking and networking principles.
Pet or Vet center experience, Azure or AWS, Cornerstone, and Zendesk experience preferred.

Min

USD $33.00/Hr.

Max

USD $37.50/Yr.

EOE/Minorities/Females/Vet/Disabled