CASINO MARKETING COORDINATOR

at Wind Creek IL LLC in East Hazel Crest, Illinois, United States

Job Description

Duties and Responsibilities:

• Will field all incoming sales inquiries, via phone and web, and direct to appropriate Sales Manager
• Helps with scheduling, reservations, coordinating group arrivals
• Helps with processing contracts, check requests, and W-9 vendor forms
• Helps develop and coordinate new promotions to promote revenue growth
• Assists with special event weekend room assignments & confirmation calls
• Assists with special event coordination efforts
• Assists with monitoring/yielding of hotel
• Assists with property site tours and group greetings
• Assists in maintaining an activities and contact tracking log
• Assists with reservations and special guest accommodations
• Assists with availability and pricing quotes for both Banquet and Hotel
• Runs reports on group gaming activity
• Orders office supplies, equipment and machinery as needed or requested
• Maintains an adequate filing system
• Assembles and sends out Sales Kits
• Assists with correspondence and faxes
• Other duties & responsibilities as assigned
• Create documents in MS Word, Excel, and PowerPoint

Job Requirements: (please ensure you meet the listed requirements prior to applying)

• High School diploma or GED required or currently enrolled and successfully complete a GED program within six (6) months from start date as a condition of continued employment- required
• Associates Degree and (1) one-year verifiable administrative experience- required
  • OR (2) two-year minimum requirement of experience in either Casino Concierge, Hotel Front Desk/Night Audit, and/or Guest Service Teleservices Agent II- required
• Must have a working knowledge of computers with the ability to work in a Windows environment with various software programs such as Word, WordPerfect, Excel, etc. (A skills test will be administered and must successfully pass with a 70%)- required
• Willingness and ability to take direction from multiple Management individuals as required
• Skilled in the operation of standard office machinery including a calculator, copier, facsimile, and other similar equipment
• Must be proficient in CMP (including evaluating play detail, tagging and redeeming prizes, reading redemption history, etc.)
• Must be proficient in Opera (including creating/editing reservations, reviewing/processing billing folios, reviewing/creating BEO detail, etc.)
• Must be knowledgeable in creating and editing reservations in Open Course and Open Table systems
• Must have excellent customer service/relation skills
• Must have good writing and verbal communication skills
• Must be able to work effectively in a fast paced, high volume environment
• Must successfully pass job interview, including a guest service audition
• Must possess a high level of maturity and the ability to maintain confidentiality
• Must be able to effectively work and communicate with other staff members and with the general public
• Must possess a valid state driver’s license is required
• Willing to work odd and irregular hours as needed; Willing to travel and participate in training as recommended or required
• Must have an Occupational License (or the ability to obtain and maintain a license) pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a requirement for this position

Online applications are accepted at http://www.windcreekhospitality.com/Careers.  For internal employees please submit your Internal Job Posting Form to your property’s Human Resources office.