Project Manager

at Press Ganey Associates LLC in Chicago, Illinois, United States

Job Description

Company Description
Press Ganey, the leading Human Experience (HX) healthcare performance improvement company, offers an integrated suite of solutions that address safety, clinical excellence, patient experience and workforce engagement. The company works with more than 41,000 healthcare facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality, and experience of care. Press Ganey is a PG Forsta company.
Looking to level up your career by working with an ambitious global team? Want to play a key role in the success of a growing healthcare and technology company? Interested in engaging in online conversations about patient experience, consumer and employee insights, customer experience (CX), the evolution of the healthcare industry, and emerging technology like AI? Come to PG Forsta!
Our businesses - Press Ganey, Forsta and Forsta Rio SEO -- are breaking down silos to explore and understand the full Human Experience of our clients' target audiences, which include patients, consumers, employees across an array of industries including healthcare, technology, retail, and consumer goods and services. We deliver groundbreaking experience and research technology, unmatched expertise, and real impact for ambitious leaders globally.Job Description
Project Managers arechiefly responsible for facilitating anexceptionally high level of projectexecution for our clients.Specific job responsibilities include facilitation and execution of projects/surveys on schedule and within budget throughout a project lifecycle. You will build andmaintain key relationships with our clients. This position involves daily interaction and coordination with both internal & external teams and requires excellent attention to detail and communication skills.
Job Duties:
Responsible for the coordination and completion of successful projects.
Owns all aspects of projects. Sets deadlines, assigns responsibilities, monitors and drives progress of project. Acts as single point of contact for the client throughout the project life-cycle.
Build deep relationships with Forsta's Surveys customers.
Exemplify exceptional customer service skills by truly understanding customer requests and nurturing their accounts with the use of Forsta products.
Provides continual updates to management regarding status of projects & accounts.
Grow the business with existingcustomers.
Manage customer projects from start of finish including writing proposals, full project execution, and project invoicing.
Coordinate support from internal team and vendors.
Daily interaction with customers, vendors, and internal departments via phone and email.
Main point of contact for key accounts, providing solutions to support client needs in a timely manner, and driving the day-to-day business.
Immerses self in clients' business: understanding their challenges, objectives, external economic environment, industries; also knows their business model, how it is performing and what success looks like.
This position can be locatedin eitherthe CST or EST time zones and will support North American Hours of 8am - 5pm PST
Qualifications
Bachelor's degree
4+ Years' of project management experience
Experience working in the Market Research or Advertising industry is a plus
Previous experience working with Forsta Surveys (Decipher) platform is a plus
Account/Project Management experience is a plus
Salesforce, Teamwork, Jira, Slack experience is a plus
Professional demeanor, excellent written, and oral communication skills
Demonstrated track record of success in outstanding customer service
Capable of developing/maintaining long-term business partnerships with clients
Must be able to multi-task and effectively manage all responsibilities attache
About You:
You are a highly motivated individual that works well in a team environment yet can work autonomously and take individual initiative. You have exceptional time management and multi-tasking skills. You are detail-oriented and well organized. You are results oriented - a driver of projects, gets things done, with a "can-do" attitude. This is a great opportunity to join a team of knowledgeable professionals.Additional Information
Don't meet every single requirement?Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Forstawe are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but... For full info follow application link.

Press Ganey Associates, Inc. is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state or local protected class.