Product Support Sales Manager

at Altorfer Industries in Addison, Illinois, United States

Job Description

Product Support Sales Manager

Req No. 
2024-4975  

Category 
Management  

 Location  
US-IL-Addison  

Type 
Regular Full-Time  

Union or Non-Union 
Non-Union  

Division 
Power Systems  

Company 
Altorfer Industries Inc.
Working Hours/Days

M-F 7am - 4 pm

Overview

Primary Function:
Provide leadership and overall management of Commercial Engine Aftermarket Product Support and Sales team to ensure efficient and productive operations, while maintaining a high level of customer satisfaction. Help develop long range plans for growing the service business. Must have excellent communication skills (verbal and written) and ability to express ideas and influence others in a positive manner to accomplish work goals. Daily job duties require strong leadership, administrative and organization skills, as well as technical ability. Must be able to work in fast paced environment, with multiple priorities and willing to work extra hours, when needed.
Dimensions:
Service Revenue: $15-20M+
Number of Employees: 15
The following positions report directly to this position: Product Support Sales Representatives, Inside Sales Representatives, Project Engineer, and Digital Sales Representative.

Basic Duties

Essential Responsibilities:
Administer sales/service strategies for promotions and products
Develop and communicate a sales coverage plan
Develop and sell business case/business plan
Develop and provide input on annual budget and forecast
Manage areas of responsibility within approved budget
Interview, select, and hire employees
Determine actions required to manage assets and ensure customer accuracy
Manage daily workflow of Inside Sales Team and Project Engineer
Manage day-to-day performance of employees
Manage pricing processes
Ensure participation in New Product Introduction (NPI)
Provide needed coaching, skills, and resources to employees to ensure development and accountability
Ability to execute decisions based on best interests of the Company and Team
Resolve escalated customer issues
Sell value of products and services
Demonstrate required proficiency level in specified foundational competencies and skills
Collaborate with service, data center, and parts teams to improve process efficiencies and manage contracts and resource availability
Manage promotion and event scheduling
Manage large and complex customer accounts
Calculate discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

Qualifications

Required Competencies:
Problem Solving
Identifies and resolves problems in a timely manner
Gathers and analyzes information skillfully
Develops alternative solutions
Leadership and Coaching
Demonstrates leadership through coaching sales staff appropriately
Customer Service
Manages difficult or emotional customer situations
Responds promptly to customer needs
Solicits customer feedback to improve service
Maintains confidentiality
Responds to requests for service assistance
Meets commitments
Upholds organizational values
Communication
Speak and write clearly and persuasively in positive and negative situations
Listens and gets clarification
Responds well to questions
Demonstrates group presentation skills
Cost Consciousness
Works within approved budget
Develop and implement cost savings measures
Contribute to profits and revenue
Conserves organizational resources
Diversity
Shows respect and sensitivity for cultural differences
Promotes harassment-free environment
Dependability
Follows instructions
Responds to management direction
Takes responsibility for own actions and actions of team
Keeps commitments
Commits to extended work hours when necessary to reach goals
Completes tasks on time or notifies appropriate person with an alternative plan
Initiative
Volunteers readily
Undertakes self-development activities
Seeks increased responsibilities
Takes independent actions and calculated risks
Looks for and takes advantage of opportunities
Ask for and offers help when needed
Judgement
Displays willingness to make decisions
Exhibits sound and accurate judgement
Supports and explains reasoning for decisions
Includes appropriate people in decisions-making process
Makes timely decisions
Planning/Organizing
Prioritizes and plans work activities to commensurate with territory requirements
Uses time efficiently
Sets goals and objectives
Qualifications:
Educational Requirements:
Bachelor's Degree:
A degree in Business Administration, Marketing, Engineering, or a related field is typically required.
Work Experience Requirements:
Sales Experience:
A minimum of 5-7 years of sales experience, with a proven track record of meeting or exceeding sales targets.
Experience in... For full info follow application link.

Altorfer Inc. is an EEO/AA Employer. All qualified individuals- including minorities, females, veterans, and individuals with disabilities - are encouraged to apply.