at Crawford & Company in Lake Zurich, Illinois, United States
Job Description
Senior Property Adjuster - Inside
Requisition ID
2024-25844
Job Locations
US-IL-Lake Zurich | US
Position Type
Regular Full-Time
Category
Claims
Business Unit
BUS_TPA US
Excellence In Everything We Touch
Position Summary
Reviews and provides repair estimates for moderately complex to highly complex residential and commercial property claims by conducting thorough investigations to evaluate damages and determine the scope and loss of property.
Responsibilities
Uses knowledge of property and construction to conduct onsite inspections of property damage and photograph claim sites to depict and substantiate losses or damage in order to establish appropriate loss estimates and reserves based on all client information. Maintains expected case load and high service standards and adherence to Key Performance Indicators (KPI's).
Investigates claims by interviewing claimants and witnesses, obtaining official reports, and comparing claim information with evidence gathered. Obtains necessary information from experts such as architects, engineers, builders, construction workers, police officers, health care practitioners, accountants, and others to fully and accurately assess the extent of the loss. Works cooperatively with expert witnesses, attorneys, public adjusters and carrier's examiners as needed to conduct investigations, confirm findings, support evaluations and control claim costs.
Examines claim forms, policies, endorsements, and client instructions to determine coverage by applying the understanding of insurance policies and policy interpretation.
Prepares reports by collecting and summarizing information required by client, local, state and federal government and by Crawford. Maintains accurate, thorough field notes, journal entries, and time and expense records as needed. Prepares accurate, clear, thorough and concise reports and letters to insurance carriers on conclusions and recommendations. Ensures the accuracy of information collected and reported to guard against fraudulent claims.
Presents evidence at legal proceedings, producing reports and other documents as evidence
May assist and mentor junior adjusters with claims handling
Upholds the Crawford Code of Business Conduct at all times
Maintains professional and technical knowledge through continuing education and upholds company reputation by complying with federal and state regulations
Participates in special projects or performs duties in other areas as requested
Requirements
College Degree strongly preferred, or an equivalent combination of education and experience.
Advanced industry designations such as CPCU, AIC or PTC.
Five (5) or more years' experience resolving moderate to highly complex personal and commercial property loss claims
Strong verbal and written communication skills.
Good attention to detail.
Strong analytical and mathematical ability.
Excellent interpersonal skills.
Strong knowledge of property claim law.
Ability to analyze, interpret and capture pertinent information in reports.
Ability to prioritize tasks and discern the essential from the non-essential.
Research and investigative abilities; negotiating, conflict resolution and persuasion abilities.
Solid time management skills and organizational ability.
Ability to deal effectively with challenging situations and people.
Must be a licensed adjuster as required by state and local laws;
May be required to work additional hours, overtime hours, or non-standard hours, including varying work shifts, nights, weekends and holidays, based on workload and as the operation dictates
Strong PC/laptop skills to include a claims or appraisal system such as Xactimate and/or Simbility.
Must complete requirements as outlined in Crawford's career path and continuing education plan for position.
About Us
Why Crawford?
Because a claim is more than a number - it's a person, a child, a friend. It's anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community - one claim at a time.
At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We're looking for the next generation of leaders to... For full info follow application link.
Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.
