SOCIAL SERVICES PROGRAM PLANNER IV (RC)

at Department of Children and Family Services in Springfield, Illinois, United States

Job Description

Position Summary

The Illinois Department of Children and Family Services is seeking an organized, professional, and results oriented individual to serve as Advocacy Specialist. Subject to management approval, this position will manage case situations which are made directly or referred to the Advocacy Office involving complaints, problems, concerns, questions, requests for service and information, and clarification of laws, policies, and procedures. The position will conduct research and analyze case situations, designing activities to correct problems and resolve issues. This position will also provide immediate intervention on specific cases that are brought to the attention of the Director’s Office from a variety of sources. This position provides a great opportunity for someone who is interested in working to resolve complaints and problematic issues related to case situations. DCFS offers a competitive compensation plan, excellent benefits, and a pension program. The ideal candidate for this position will have excellent organizational and communication skills, with strong leadership capabilities. We invite you to join our innovative team to help make a positive difference in the lives of the children and families of Illinois.

1. Serves as Advocacy Specialist


2. Researches Department policy and prepares necessary information for review by administrative staff


3. Provides immediate intervention on specific cases that are brought to the attention of the Director’s Office from a variety of sources such as high-level administrators, media, legislators, and the Governor’s Office


4. Coordinates and facilitates complaint or problem resolution using statewide resources and contacts that include field, regional, and central office staff in other agencies


5. Develops and drafts responses for the Administrator’s signature for the Governor, Director, Deputy Director, Legislative Office, and other administrative and executive staff


6. Identifies and assesses specific issues requiring the attention of the Inspector General


7. Collaborates w