Manager - Technical Services

at AMERISOURCEBERGEN SERVICES CORPORATION in Romeoville, Illinois, United States

Job Description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

What you will be doing

Summary:

Under general direction of the Director of User Services, responsible for providing technical expertise and advise in technical-related matters in order to resolve computer hardware and software issues.

Primary Duties and Responsibilities:

Provides technical support and services in resolving hardware and software issues for various locations on both a daily and on-call basis

Analyzes user requirements for data backup and recovery and ensures that sufficient software and processes are in place to provide adequate support in the event of normal and emergency situations

Evaluates the performance of computer applications and equipment and makes recommendations for improvement

Responsible and accountable for the budget, expenses and general financial management of the department

Responsible for overseeing the installation of new equipment.

Provides direction and assistance in emergency situations, including travel to specific locations

Assists with solving customer service issues with customers

Assists with follow up calls to customers when appropriate

Manages the workflow as it relates to daily customer activities

Performs various associate relations activities such as hiring, training and development, performance management and disciplinary actions

Must be willing to work extended hours, as needed, in order to meet objectives

Performs related duties as assigned

What your background should look like

Requires some training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four year Bachelor's Degree program, technical vocational training, or equivalent combination of experience and education

Normally requires a minimum of four (4) years directly related and progressively responsible experience

Knowledge of operating systems related to Microsoft Windows operating systems, IBM PC hardware and advanced knowledge of PC networking principles

Strong understanding of current technologies in area of expertise

Ability to communicate effectively both orally and in writing

Excellent leadership skills

Strong problem solving and organizational skills

Good interpersonal skills

Strong analytical skills

Ability to prioritize work load and consistently meet deadlines; good time management skills

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.

To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

For details, visit https://www.virtualfairhub.com/cencora

Schedule

Full time

Salary Range*

$95,800 - 147,620

*This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York/Hawaii/Vermont/Minnesota State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.

Affiliated Companies:Affiliated Companies: AmerisourceBergen Drug Corporation

Equal Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations... For full info follow application link.

Equal Opportunity Employer/Minority/Female/Disability/Veteran