at Northwestern University in Evanston, Illinois, United States
Job Description
Job Opening Id: 50713
Department: IT Cyber Platform Services
Salary/Grade: ITS/82
Are you seeking an opportunity to take your advanced system administration skills to the next level? Are you searching for a work environment that encourages collaboration and innovation? The Northwestern University IT Cyberinfrastructure Platform Services team is looking for a critical thinker who is interested in supporting multi-tier enterprise application environments from operating system through application-level system administration for our business partners. This job will challenge detail-oriented individuals who have a strong technical background and communication aptitude with an eye towards customer service. The candidate is expected to have prior experience supporting Linux and Windows based servers in a multiple-tier application architecture. The ideal candidate will have familiarity with scripting and the ability to build automated solutions in supporting enterprise applications. In addition to joining a hard-working team that values strong relationships, Northwestern employees take advantage of excellent healthcare and retirement benefits as well as generous education opportunities towards this elite University. If you feel this is a career match for you, please apply today!
Job Summary:
Completes efforts and projects related to the operation, support, maintenance, and upgrade of multi-tier information technology application solutions including software installation and configuration, server operating systems, networking, and storage management.
Administers, maintains, and supports complex and critical application infrastructure. Provides support and guidance to application product owners and software developers on system setup, configuration changes, and upgrades. Analyzes performance and resolves problems or makes appropriate recommendations. Ensures that all operability aspects of an environment are delivered as part of the implementation and product lifecycle process while ensuring expected service levels are maintained or improved.
Contributes to and ensures full compliance with operational standards, procedures, and best practices. The Senior Systems Engineer could serve as project manager and product or service owner in this role.
Participates in scheduled on-call rotation and responds to service management ticket queues for support and service requests.
Performs other duties as assigned.
Minimum Qualifications:
