REMOTE Genesys Cloud Consultant 2032409

at Apex Systems in Lake Forest, Illinois, United States

Job Description

Job#: 2032409

Job Description:

Genesys Cloud Engineer / Consultant
100% Remote- Central Time Zone
Monday-Friday 8am-5pm
Job Title: Genesys Cloud Engineer
Job Description: We are seeking a talented and experienced Genesys Cloud Engineer to join our team. As a Genesys Cloud Engineer, you will be responsible for configuring, administering, and troubleshooting the Genesys Cloud platform (PureCloud or CX Cloud). Additionally, you will work closely with our DevOps team to set up CI/CD pipelines, version control systems, and deployment automation using Terraform. Experience with cloud computing platforms (e.g., AWS, Azure) and related services (e.g., AWS EventBridge, Lambda, Kinesis) is essential.
Responsibilities:

• Configure and administer the Genesys Cloud platform (PureCloud or CX Cloud).
• Troubleshoot issues related to Genesys Cloud configuration and functionality.
• Collaborate with the DevOps team to set up CI/CD pipelines for code promotion.
• Implement version control systems (e.g., GitHub Actions) for managing Genesys code.
• Automate deployment processes using Terraform.
• Set up EventBridge/API to establish a data pipeline from Genesys to our Snowflake instance.
• Collaborate with cross-functional teams to ensure smooth integration of Genesys services.
• Monitor and optimize Genesys Cloud performance and scalability.
• Provide technical support and guidance to other team members.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Proven experience with the Genesys Cloud platform (PureCloud or CX Cloud).
• Familiarity with DevOps tools and methodologies.
• Proficiency in cloud computing platforms (e.g., AWS, Azure).
• Strong problem-solving skills and attention to detail.
• Excellent communication and collaboration abilities.
• Certifications related to Genesys or cloud platforms are a plus.

• Apex offers a number of resources to our contractors including:
  • Training and Development programs - We have a webinar series with global experts who deliver 3-4 technical and leadership webinars a month around hot topics/technologies such as Agile, DevOps, Angular, Node, React, JavaScript, .NET Core, Java 8/9, Redux, Ansible, Kubernetes, etc. Many of these webinars are worth certification credits for major certifying bodies such as PMI, IIBA, and CompTIA (i.e. PDU, CDU, and CEU credits). We can also provide a technical training license (eligibility required)
  • Benefits - Health, Dental, Vision, 401K, and Employee Stock Purchase Program
  • Strong Support Network - A network of Recruiters, Support Services, and Contractor Care Representatives are here to help our contractors succeed. We have a job portal which has all of our job openings with our 1,200+ clients. We also have off-boarding/end of assignment resources to help you during the transition when you're wrapping up, including a Career Coaching Program and 15+ Career Readiness workshops for job seekers
  • Awards - Apex is a proud recipient of the Best of Staffing awards for both Client Satisfaction and Contractor Satisfaction

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.