at US Foods in Rosemont, Illinois, United States
Job Description
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The Demand Planner owns operational demand forecast management for the assigned business (category, region, segment). Drive value added enrichments to the system forecast and work with the statistical forecasting team to optimize manual forecast actions based on exceptions, value added cross-functional input and non-historical event management.
Serve as the interface to the area buying, National Accounts, Category Management, and Commercial teams for an assigned business to incorporate market input and event or promotional planning. Accountable for key metrics related to working capital performance, including forecast accuracy, forecast value add, bias, service levels, and inventory productivity.
Flexible Work Policy: The Demand Planner position has been segmented as Hybrid, meaning the work is a combination of onsite ( 2 days per month) and virtual. This position is based out of our corporate headquarters in Rosemont, IL.
ESSENTIAL RESPONSIBILITIES
The role sits in the Demand Planning sub-team of the Replenishment Excellence team, which provides centralized support to the area buying teams. The forecast enrichment team is responsible for ensuring that a high-quality operational is available to area buying team for replenishment decisions.
Forecasting Management process:
For the assigned business (category, region), manage forecast enrichment process, ensuring a high-quality operational forecast is generated using the system forecast as a starting point.
+ KPI Management: Deliver against performance targets (Forecast Accuracy, Bias, Service, DIOH and Spoilage) and identify methods to improve planning behaviors that impact these measures
+ External Demand Input: Execute forecast actions in support of One-Time Events, Promotions, Product Transitions, and New/Lost Customers impacts as submitted by Commercial, National Accounts, and Category Management.
+ Demand enrichment factors : Identify demand factors such as promotions, sales growth, category management changes, customer changes that are likely to impact forecast
+ External demand factors: Identify and bring in macroeconomic indicators that influence demand trends and need to be factored into forecasts. Track forecast value add of these factors
Area buying support & forecast exception management:
Support area buying teams on forecast exceptions and other demand related queries.
+ Forecast Performance reviews with region teams: Conduct forecast performance reviews with region replenishment teams (SDRR, RDR, ADR) – review major forecast changes for region, discuss upcoming transitions (item, customer, events), review performance (accuracy, bias, value add)
+ Forecast Exception Management: Process defined exceptions to support setup, history cleansing, and trend breaks.
+ Forecast reconciliation: Reconcile forecasts with other buyer enrichments, ensure one-time adjustments do not impact forward-looking forecasts
+ Buyer point of contact: Serve as buyer Point of Contacts (POCs) for forecast related issues: forecast errors & exceptions, factoring in item/ customer transitions, SOQ issues related to forecast
Cross-functional collaboration on forecast enrichment:
Drive close collaboration with finance, sales, and category management teams on value added forecast enrichments.
+ Finance collaboration: Coordinate with finance on top-down financial forecast and operational forecast reconciliation; establish process and guardrails on how to update forecasts
+ Sales collaboration: Coordinate with local and national sales team on key events such as customer/ item transitions, holidays, and event planning; establish process and guardrails on how to update forecasts
+ Category management collaboration: Coordinate with category management teams on item lifecycle (item transitions); establish process and guardrails on how to update forecasts
Forecast performance management:
Drive improvement of operational forecast performance for assigned business
+ Monitor and root-cause key forecast metrics: Actively review and identify opportunities to improve Forecast metric impacts related to Demand Planner actions
+ Enriched forecast accuracy: Across all demand forecasting units (DFU) dimensions – time, category, region, channel
+ Enriched forecast bias: Across all DFU dimensions – time, category, region, channel
+ Enrichment value add: Track forecast value add (impact on accuracy from forecast changes) of the enrichments done by the buying team, forecast team and sales inputs; adjust processes and access to forecast changes as needed
Process & continuous improvement:
Drive process consistency and build strong competencies within forecast enrichment team:
+ Subject matter expertise: Assume SME role in forecast enrichment process and help build forecast approaches and process documents; assist with onboarding and training of new team members
+ Continuous improvement: Share current challenges, operational learnings, and opportunities with the RE demand planning team and brainstorm ways to address (e.g., modeling techniques)
SUPERVISION :
+ Directly reports to Manager, Demand Planning
RELATIONSHIPS
This role sits within the Supply Chain – Replenishment function. It is part of the Replenishment Excellence team and the demand planning sub-team. Given the cross-functional nature of this role, there is a need to build and maintain communications with multiple functions within the company.
+ Replenishment function leadership
+ Replenishment Excellence team
+ Area buying teams
+ Category management team
+ Sales team (Local and National)
+ Finance
MINIMUM QUALIFICATIONS
+ 2 years of work experience within forecasting and demand planning functions
+ Proficiency in data analysis & visualization tools (i.e., Excel, Sigma, Tableau, PowerBI, etc.)
+ Experience working Supply Chain Planning systems (i.e., Blue Yonder, Logility, SAP etc.)
+ Preferred exposure to supply chain functions (Replenishment, supply planning, logistics, S&OP, etc.)
+ Strong interpersonal skills and ability to collaborate cross-functionally and draw linkages to business
+ Ability to synthesize key information, structure communication, and present to leadership team
+ High attention to detail, strong customer orientation, and fact-based decision making
EDUCATION
+ Bachelor’s degree in engineering, mathematics, statistics, analytics, supply chain or similar functions
EOE** Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Protected Veteran/Disability Status*
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US Foods is one of America’s great food companies and a leading foodservice distributor, partnering with approximately 300,000 restaurants and foodservice operators to help their businesses succeed. With 28,000 employees and more than 70 locations, US Foods provides its customers with a broad and innovative food offering and a comprehensive suite of e-commerce, technology and business solutions. US Foods is headquartered in Rosemont, Ill., and generates more than $28 billion in annual revenue. Visit www.usfoods.com to learn more.
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