Ancillary Products Manager

at United Airlines in Chicago, Illinois, United States

Job Description

Description

There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run “Business Resource Group” communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

Becoming the best airline is an adventure. And our Pricing & Revenue Management team is providing fuel for that journey by ensuring that we maximize our ticket revenue on every single flight across our network – both domestically and internationally – while giving our customers various product offerings for their travel. By analyzing market trends and forecasting consumer demand, this team works hard to ensure we are selling the right number of tickets at the right price to optimize our revenue and run a profitable airline.

Key Responsibilities:

The Ancillary Products team, a part of United’s Revenue Management division, runs a multi-billion-dollar portfolio of travel add-ons including Economy Plus, upgrades, seat assignments, checked bags, Wi-Fi, travel insurance, and more.

As an Ancillary Products Manager, you will be charged with improving revenue performance and customer satisfaction for United’s ancillary portfolio through offer optimization, data analyses, and product strategy. You will have the opportunity to directly influence strategy and investment for high-margin ancillary products, improve customers’ flight experience, and impact United’s bottom line.

Business Acuity

+ Develop and maintain subject matter expertise in all product aspects including financial performance, policies and procedures, NPS, and optimization initiatives

+ Be responsible for product pricing strategy and lead pricing tests and analysis

+ Lead competitive analyses and identify new product initiatives

+ Forecast revenue opportunities and build cases to support investments

+ Optimize the portfolio’s digital footprint through continuous optimization

+ Collaborate on cross-functional marketing efforts to drive revenue through email, digital marketing, social media, and other digital content

Analysis

+ Maintain forecast models for ancillary product revenue each period

+ Use array of applications to mine and analyze product and performance data

+ Develop dashboards to visually represent key performance indicators

+ Support and complete timely ad-hoc analyses

+ Lead cross-functional initiatives, collaborating effectively with multiple team members and providing timely and succinct updates to executive sponsors

+ Develop and present executive-grade materials

+ Maintain relationships with third party vendors and service providers

Leadership

+ Foster teamwork, think strategically and deliver results

+ Take the initiative upon identifying areas of opportunity

+ Work collaboratively across functions and create an inclusive environment with people at all levels of the organization

+ Drive independent work streams in the context of a broader team project

+ Elevate teammates through mentoring and support in all phases including: training/familiarization, analyses, and product development

Qualifications

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

What’s needed to succeed (Minimum Qualifications):

+ 4+ years of experience required, preferably in an analytical role

+ Analytical approach, quantitative orientation required with strong knowledge of at least one database querying language (SQL, Python, etc.)

+ Technical experience or ability to learn data visualization (Tableau, Spotfire) and website analytics platforms (Google Analytics, Quantum Metric)

+ Experienced in analyzing complex, high volume data from various sources to identify patterns and relationships

+ Poised and confident presenting insights to collaborators of all levels

+ Strong passion to solve business problems with data

+ Self-motivated – If you don’t know the answer, you’ll reach out and find somebody who does

+ Must be legally authorized to work in the United States for any employer without sponsorship

+ Successful completion of interview required to meet job qualification

+ Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

+ At least one year in a lead or managerial role preferred

+ Familiarity with airlines and ancillary products

+ Project management skills and experience preferred

+ Experience in Airline Merchandising, Revenue Management, Management Consulting, or similar commercially-focused roles a plus

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT