National Service Director Hurst

at IDEX in Northbrook, Illinois, United States

Job Description

If you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.

With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses (https://www.idexcorp.com/our-businesses/business-segments/) around the globe, chances are, we have something special for you.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

This role combines strategic planning, operational oversight, and collaboration across various functions to enhance service quality and efficiency it’s an important position that impacts both customers and the organization.

KNOWLEDGE, SKILLS AND REQUIRED ABILITIES:

+ Create a comprehensive service program that all business units (BU) will follow. This includes defining processes, standards, and guidelines for service delivery.

+ Ensure that dealers maintain necessary certifications and stay up-to-date with industry standards. This involves monitoring and verifying compliance.

+ Service Manual Updates. Oversee the revision and manual.

+ Introducing a new service program for Strong Arm (possibly a product or service within the organization).

+ Primary point of contact for service-related issues from dealers and the factory. This ensures timely resolution.

+ Explore opportunities for face-to-face service testing in the field on Hurst and Vetter, enhancing customer experience.

+ Work closely with the engineering team on software updates related to E3 Connect.

+ Development and execution of territory business plan.

+ Responsible for conducting sales activities in order to exceed sales plan (total sales as well as new product sales) on a monthly and quarterly basis. Monitor performance through the review of daily, weekly, and monthly reports.

+ Development of distributor network through training, education, and joint sales calls. Evaluate distribution performance and recommend new accounts, realignment or termination of accounts in order to achieve company objectives.

+ Demonstrate effective territory and pipeline opportunity management with the Salesforce CRM tool.

+ Handle Regional Trade shows and Distributor / OEM Open Houses within the territory.

+ Perform other job-related duties and responsibilities as may be assigned.

EDUCATION AND EXPERIENCE:

+ Must have a valid Driver’s license with a good driving record.

+ Minimum of 3-5 years of sales experience

+ 4-year degree in business, marketing, engineering, or fire services preferred.

+ Related experience in the fire industry is an asset.

+ Experience with customer management system.

+ Knowledge of MS Office suite.

WORK ENVIRONMENT:

+ 70% of time will be spent traveling.

+ 30% of time will be spent in home office.

+ The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?

Total Rewards

The compensation range for this position is $114,500.00 – $171,700.00, depending on experience. This position may be eligible for performance based bonus plan.

Benefits Package

Our comprehensive U.S. benefit offerings include: Health benefits, 401(k) retirement savings program with company match, PTO, and more. More information on our benefits and rewards can be found on our career page: https://www.idexcorp.com/careers/our-benefit-and-rewards/

IDEX is an Equal Opportunity Employer and Affirmative Action Employer. IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws (Minorities/Females/Protected Veterans/Disabled).

Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact our Talent Acquisition Team at lfcareers@idexcorp.com for assistance with an accommodation. These contact tools may be used only by individuals with a disability for accommodation requests. Do not inquire as to the status of an application.

Job Family: Sales

Business Unit: Hale