Manager, Information Technology

at CAI in Springfield, Illinois, United States

Job Description

Job ID Number

R3248

Employment Type

Full time

Worksite Flexibility

Remote

Job Summary

We are seeking a Technical Infrastructure Manager?to join our organization supporting our customers in Harrisburg, PA. Oversees all aspects of IT Infrastructure Service Delivery and Operations.

Job Description

We are looking for a Technical Infrastructure Manager? to oversee all aspects of IT Infrastructure Service delivery and operations. This position will be full-time and remote.

What You’ll Do

+ Responsible for operational up-time in high availability, 24×7 environment

+ Ensures all CAI and Client processes and procedures are followed

+ Develops and revises operational procedures adopting industry best practices

+ Provides oversight of personnel and delivery efforts

+ Participates in recruiting

+ Manages staff on-boarding / off-boarding

+ Mentors team members and assist in their career development

+ Performs Quarterly Staffing performance and service coverage reviews

+ Collaborates with development teams and other IT peers to set specifications for new applications

+ Researches and resolves production issues and end user support requests

What You’ll Need

+ Working knowledge of IT disciplines including:

+ Cloud environment design and administration in Azure

+ Web server administration: JBoss, WebSphere, IIS (.NET)

+ Database administration: Oracle, SQL Server, Postgres, DB2

+ Integration/Middleware administration: DataPower, MQ, ACE

+ Infrastructure Architecture and Design

+ Application Performance Monitoring administration with tools like SolarWinds, New Relic, App Dynamics, etc.

+ Working knowledge of AWS preferred but not required

+ Bachelor’s degree in IT, Computer Science, Engineering or related field, or equivalent work experience

+ 10+ years of IT experience

+ 2+ years of supervisory experience leading technical staff

+ Excellent written and oral communication

+ Analytical thinking and problem-solving capability

Physical Demands

+ Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards

+ Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

+ Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

Reasonable Accommodation Statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.

Equal Employment Opportunity Policy Statement

It is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.