Director, Platform Activation (Change Management)

at Hilton in Springfield, Illinois, United States

Job Description

\\\This role is based at one of our corporate offices in Memphis, TN, McLean, VA, Dallas, TX, or Remote\\\

This is your chance to be part of an in\-house Commercial Services team that propels Hilton’s sales, revenue management, call center, and analytics functions\! As a Director, Platform Activation, you will support these areas which are at the core of Hilton’s “commercial engine” and are important to Hilton’s ability to achieve profitable growth\. On the Platform Activation team reporting to the Senior Director, Platform Activation, you will drive change management efforts for deploying new brands at Hilton\.

HOW WE WILL SUPPORT YOU

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:

+ Go Hilton travel program: 100 nights of discounted travel with room rates as low as $40/night
+ Hilton Shares: Our employee stock purchase program \(ESPP\) \- you can purchase Hilton shares at a 15 percent discount
+ Paid parental leave for eligible Team Members, including partners and adoptive parents
+ Mental health resources including free counseling through our Employee Assistance Program
+ Paid Time Off \(PTO\)
+ Learn more about the rest of our benefits \(https://jobs\.hilton\.com/us/en/benefits\)

At Hilton, we believe every Team Member is a leader\. We are committed to offering leadership development opportunities and programs through every step of a Team Member’s career journey and at every level, both in our hotels and across corporate\.

\\Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans\.

HOW YOU WILL MAKE AN IMPACT

Your role is important and below are some of the fundamental job duties that make your work unique\.

What your day\-to\-day will be like:

+ Lead experience\-centric change management program, to drive adoption and deliver tactics to shift the behavior of intended audiences \(internal corporate, hotels, owners, etc\)

How you will collaborate with others:

+ Be a strategic thought partner with New Brand Commercial Directors, New Brand leadership and support teams, and any other team who may otherwise support the development and launch of a new brand at Hilton
+ Lead regular Change Management calls with cross\-functional teams to support the discovery, development and implementation of change management plans for new brands

What deliverables you will take ownership of:

+ Develop and execute a set of actionable items through targeted change management plans including change approach, communications plan, coaching plan, training plan, and resistance management plan, as required
+ Develop, deliver and evolve communications strategy as well as plan to address the ongoing needs of new brands \- this includes leading the development of the communications themselves, as well as any associated collateral \(job aids, FAQs, content hub, etc\)

WHY YOU’LL BE A GREAT FIT

You have these minimum qualifications:

+ Ten \(10\) years of professional work experience
+ Seven \(7\) years of work experience in organizational change management, strategic communications, project management or some combination of the above
+ Travel up to 20%

It would be useful if you have:

+ Experience using PROSCI methodology, tools, principles, and application including understanding and validating experience applying the ADKAR model
+ PROSCI/CCMP Certification, PMP certification, or similar
+ Proficiency in Smartsheet, ClickUp or other project planning tools
+ Hospitality Experience

WHAT IT IS LIKE WORKING FOR HILTON

Hilton, the \#1 World’s Best Workplace, is a leading global hospitality company with a diverse portfolio of world\-class brands \(https://jobs\.hilton\.com/us/en/brands\) \. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more\-than 100\-year history\. Hilton is proud to have an award\-winning workplace culture and we are consistently named among one of the World’s Best Workplaces\. Check out the Hilton Careers blog \(https://jobs\.hilton\.com/us/en/blog\) and Instagram \(https://www\.instagram\.com/hiltoncareers/\) to learn more about what it’s like to be on Team Hilton\!

It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender \(including pregnancy, childbirth and related medication conditions\), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws\.

We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law\. Please contact us \(https://cdn\.phenompeople\.com/CareerConnectResources/prod/HILTGLOBAL/documents/Applicant\Accommodation\and\Accessibility\Assistance\-English\-20230515\-1684253430519\.pdf\) if you require an accommodation during the application process\.

Hilton offers its eligible team members a comprehensive benefits package including medical and prescription drug coverage, dental coverage, vision coverage, life insurance, short\-and long\-term disability insurance, access to our employee stock purchase plan \(ESPP\) where you can purchase Hilton shares at a 15 percent discount, a 401\(k\) savings plan, 20 days of paid time off accruing over your first year of employment and increasing up to 25 days after completing one year of full employment, up to 12 weeks of paid leave for birth parents and 4 weeks for non\-birth parents, 10 paid holidays and 2 floating holidays throughout the year, up to 5 bereavement days, flexible spending accounts, a health savings account, an employee assistance program, access to a care coordination program \(“Wellthy”\), a legal services program, an educational assistance program, adoption assistance, a backup childcare program, pre\-tax commuter benefit and our travel discount\. The annual salary range for this role is $110,000\-$155,000 and is determined based on applicable and specialized experience and location\. Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive \(Bonus\) Plan, and the Company’s long\-term incentive plan, consistent with other team members at the same level and/or position within the Company\.\#LI\-REMOTE

Job: Sales and Marketing

Title: Director, Platform Activation \(Change Management\)

Location: null

Requisition ID: COR014PP

EOE/AA/Disabled/Veterans