at Marriott in Springfield, Illinois, United States
Job Description
Job Number 24129492
Job Category Administrative
Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States
Schedule Full-Time
Located Remotely? Y
Relocation? N
Position Type Management
This is a temporary position.
Event Services Manager (1) (32 hours/week) Begins July 25 th , 2024
The purpose of this role is to provide event services supporting the 2023 MSB GM Conference and other meetings and events as assigned. This individual is responsible for planning and executing the event according to predetermined timelines and budgets primarily in the areas of but not limited to, Project Management, Room Block, Shipping, Resource scheduling, Attendee networking packs and workshop coordination.
CORE WORK ACTIVITIES
+ Assists with the design and execution of the MSB GM Conference.
+ Works with Passkey and the individual hotels to manage room block of host hotel and all overflow hotels monitoring and reporting on attrition risks, room availability, etc.
+ Coordinates all shipping needs between vendors, facilitators, and hotel/convention center.
+ Coordination and tracking of Sponsors and Marriott Subject Matter experts as it relates to invoicing, communication, shipping, and AV needs as well as onsite execution for trade shows, genius bars, etc.
+ Workshop coordinator for AV, supplies, shipping, etc.
+ Establishes the criteria for networking packs in collaboration with brand leaders. Develops process for communication and networking and facilitates on site execution of such.
+ Onsite execution of all required components.
+ Partner and interface with external vendors/presenters for events where applicable.
+ Uses Microsoft Office and other relevant tools to present relevant event information.
Additional Responsibilities
+ Research event trends and experiences ensuring Events continue to be innovative and memorable events.
+ Be accountable for event results along with event and brand leaders.
+ Clearly communicate expectations to hotel, team member and stakeholders
+ Resolve any event issues and solve problems throughout the event experience and escalate when required.
+ Track and report on event milestones, risks and budget issues providing status reports to stakeholders.
+ Support for additional events where needed.
+ Informs, updates, and provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person in a timely manner
+ Attends and participates in all relevant meetings
+ Presents ideas, expectations and information in a concise, organized manner
+ Uses problem solving methodology for decision making and follow up
+ Maintains positive working relations with internal customers and department managers
+ Manages time effectively and conducts activities in an organized manner
+ Performs other reasonable duties as assigned by the Event Leader
+ Special projects as assigned, including ad hoc requests for information and analysis related to other meetings and events.
CANDIDATE PROFILE
Education and Experience
+ Associate’s Degree; 4 years’ experience in the business, sales and marketing, management operations, events or related professional area.
OR
+ Bachelor’s Degree, preferably in a hospitality discipline or management; 2 years’ experience in the business, sales and marketing, management operations, events or related professional area.
+ Event Management/Planning experience preferred
+ Microsoft Office knowledge required
+ Smartsheet experience preferred
+ Demonstrated leadership leading projects and initiatives
+ Experience working in a team-oriented, collaborative environment
+ Strategic, operational, technical and management skills
+ Rapidly adapt and respond to changes in environment and priorities
+ Excellent communication, problem solving, and analytical skills
MANAGEMENT COMPETENCIES
Leadership
+ Adaptability – Maintains performance level under pressure or when experiencing changes or challenges in the workplace.
+ Communication – Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
+ Problem Solving and Decision Making – Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
+ Professional Demeanor – Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
Managing Execution
+ Building and Contributing to Teams – Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.
+ Driving for Results – Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required. Exhibits a strong attention to detail.
+ Planning and Organizing – Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.
Building Relationships
+ Coworker Relationships – Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
+ Customer Relationships – Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.
+ Global Mindset – Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
Generating Talent and Organizational Capability
+ Talent Management – Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
+ Learning and Applying Professional Expertise
+ Applied Learning – Seeks and makes the most of learning opportunities to improve performance of self and/or others.
+ Business Acumen – Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
+ Technical Acumen – Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.
+ Strong data analysis skills, including querying and manipulation of large quantities of data using advanced skills in Access and Excel (database formulas, pivot tables, modeling, querying, etc.)
+ Strong organizational skills to effectively manage tracking and resolution of account and strategy issues
+ Expertise with Microsoft Office tools for data analysis, memos, documents, and presentations
+ Understanding of different Marriott systems, including SFAWeb Area Sales Reporting, One Yield and MRDW.
+ Attention to detail when building and validating spreadsheets, models and presentations
+ Analytical approach to problem solving including organized, logical method
+ Basic Competencies – Fundamental competencies required for accomplishing basic work activities.
+ Basic Computer Skills – Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers,
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