at CAI in Springfield, Illinois, United States
Job Description
Job ID Number
R3209
Employment Type
Full time
Worksite Flexibility
Remote
Job Summary
We are looking for a motivated IT Client Support Analyst ready to take us to the next level! If you have experience providing technical support to executive level clients in Windows and Mac environments and are looking for your next career move, apply now!
Job Description
We are looking for an IT Client Support Analyst to provide expert remote IT support to company executives and their field-based sales team. This position will be full time and remote , with travel into Boulder, CO required as needed.
What You’ll Do
+ Provide expert remote IT Support to company executives and field-based sales team
+ Ensure readiness to travel to Boulder for on-site support as required
+ Maintain and manage a small inventory of laptops and iPads within their home/home office
+ Manage logistics for shipping IT equipment to remote team members
What You’ll Need
Required:
+ Experience providing technical support to executive level clients within Windows and Mac environments
+ Proficiency with Apple devices such as iPad’s, iPhone’s, MacBook’s
+ Experience managing inventory and logistics
+ Ability and willingness to travel within the Boulder area for timely on-site support
+ Strong communication skills and a commitment to excellent customer service
+ Self-motivated and able to work independently
Preferred:
+ Apple Certified Support Professional
+ CompTIA A+ certification
Physical Demands
+ Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards
+ Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
+ Ability to move about to accomplish tasks or move from one worksite to another
+ Regularly access low and high spaces that may be at irregular angles such as under a desk
+ Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor
+ Must be able to communicate with customers/team members over the phone and in person
\#LI-JH1
Reasonable Accommodation Statement
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.
Equal Employment Opportunity Policy Statement
It is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.
