at Ford Motor Company in Springfield, Illinois, United States
Job Description
We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world — together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves?
Ford Pro Intelligence provides telematics and fleet management services to our commercial and fleet customers. Ford Pro products and services serve as a foundational building block to Ford’s continued leadership and innovation in fleet/commercial vehicle market segments. Fleets are our future, representing a significant portion of vehicle sales and continual expected growth.
In this position…
As our Junior Salesforce Administrator , you will be responsible for supervising, monitoring and maintenance of applications built on the Salesforce platform & applications used to integrate Salesforce. You will be actively involved in handling production problem situations and applying changes as needed. You will assist in supporting our global sales and customer support teams with any challenges they face within Salesforce and our global process – including documenting pain points, identifying areas for improvement, and coordinating the development/conversations of resolutions. This role will also help bridge gaps between our Ford Pro Tech team and our business groups to help with our intake process and prioritize incoming requests.
This role will report into the Lead Salesforce Administrator on the Revenue Operations team.
What you’ll do…
+ Troubleshoot and resolve production issues real-time, by providing tactical, strategical solutions and/or code changes.
+ Perform Root Cause Analysis on production issues & Impact Analysis on new support requests.
+ Organize/lead cross-functional conversations for new projects and prioritize new intake items.
+ Provide general technical guidance to members on the team.
+ Document new processes and assist with end-user training of new functionality when needed.
+ Develop in depth knowledge of the supported applications.
+ Hands on with creating reports & dashboards
+ Collaborate with various development teams on production issues and new intake items.
+ Identify areas for potential improvements.
+ Communicate with end users (i.e. known production issues, system updates, release notes, etc.)
You’ll have…
+ Bachelor’s degree required
+ Salesforce Certified Administrator or working towards certification required.
+ 1-3 years of experience working in Salesforce, knowledge of sales cloud and service cloud
+ 1+ year experience providing end user/production support
+ 1+ year experience in Project Management/Agile environments
+ Experience reading and writing SQL/SOQL Queries
+ Excellent in Client Debug log analysis
+ Excellent time management and organizational skills to effectively manage high-volume requests
+ Comfortable understanding and interacting with integrations, flows and object schemas
+ Foundational understanding of Sales Cloud & Service Cloud – including common
+ products/features (i.e. CPQ, Live Chat and Customer Portals)
+ Thorough analysis skills
+ Proficient with Client configuration and customizations using Validation rules, workflow
+ rules, process builders, flows.
+ Strong understanding of various components within Salesforce Lightning, best practices and functionality.
Even better, you may have…
+ DocuSign & Copado experience
+ Excellent verbal and written communication skills
+ Familiarity with Apex knowledge
+ Good to have Incident, Problem management skills
You may not check every box, or your experience may look a little different from what we’ve outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!
As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:
+ Immediate medical, dental, vision and prescription drug coverage
+ Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up childcare and more
+ Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
+ Vehicle discount program for employees and family members and management leases
+ Tuition assistance
+ Established and active employee resource groups
+ Paid time off for individual and team community service
+ A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
+ Paid time off and the option to purchase additional vacation time.
For a detailed look at our benefits, click here:
https://fordcareers.co/GSRnon-HTHD
This position is a salary grade 7.
Visa sponsorship is not available for this position.
Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.
We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.
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Requisition ID : 33322
