at Carrington in Springfield, Illinois, United States
Job Description
Come join our amazing team and work from home !
The Enterprise CRM Lead Administrator is responsible for supporting Carrington’s growing CRM application footprint. In this role, the Lead Administrator collaborates with the business units and provides expert technical support in the strategic planning, design, development, implementation, and ongoing administration support of Carrington’s enterprise CRM solution. The target pay range for this position is $117,000 to $150,000 .
What you’ll do:
+ Operate as Carrington’s CRM technical expert, architect and lead administrator for all CRM applications
+ Provide CRM technical guidance and consulting to business executives, end users and the Project Management Office (PMO)
+ Participate in business planning sessions that address CRM strategy, enhancements, integrations and operational issues
+ Work with business management and the PMO in the planning of new CRM applications and changes to applications
+ Coordinate system design activities and perform business/system impact analysis on initiatives to introduce, modify or upgrade CRM applications
+ Provide technical support in the planning, development and implementation of CRM integration efforts with other enterprise applications
+ Lead workflow analysis and process engineering activities that have an impact on CRM applications
+ Design, configure, test and deploy changes to CRM database fields, screens, workflows, reports and dashboards
+ Maintain CRM structure to align with overall corporate strategy and business unit needs
+ Develop custom CRM reports and dashboards requested by the business lines
+ Follow Carrington’s SDLC practices, methodologies and change control policy in the development and rollout of CRM applications and system changes
+ Develop end user documentation, including application training manuals job aids and workflows
+ Train end users on new CRM applications and changes to system features
+ Administer CRM security rights and user/group roles across all business lines
+ Provide expert system administration support for the CRM applications across all business lines, including researching and troubleshooting application bugs, replicating issues in the test region, performing hot fixes, and coordinating upgrades
+ Assist users with day-to-day issues, problems and questions
What you’ll need:
+ 4+ years hands-on experience in designing, developing, implementing and system management of Microsoft Dynamics CRM (2015, 2013, 2011)
+ Microsoft Dynamics CRM 2015 certification desired
+ Bachelor’s degree in Computer Science or equivalent technical job experience
+ Demonstrated experience in Microsoft Dynamics CRM workflow design, custom configuration, integration, and report development
+ Demonstrated experience with SDLC concepts, methodologies and techniques
+ Experience in managing projects, coordinating process reengineering efforts and workflow analysis
+ Excellent verbal and written communication skills
+ Excellent analytical, facilitation and negotiation skills
+ Highest standards of accuracy and precision
+ Highly organized, ability to think creatively, highly driven and self-motivated
Our Company:
Carrington Mortgage Holdings is a holding company whose primary businesses include asset management, mortgages, real estate transactions and real estate logistics. Collectively, the businesses are vertically and horizontally integrated, and provide a broad range of real estate services encompassing nearly all aspects of single-family residential real estate transactions in the United States. Guided by a leadership team with a wealth of industry experience and guided by a consistent philosophy, Carrington maintains the necessary infrastructure to ensure stability and maximize value during any market cycle. We hope you’ll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: www.carringtonhc.com .
What We Offer:
+ Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
+ Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
+ Customized training programs to help you advance your career.
+ Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.
+ Educational Reimbursement.
+ Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org.
California Privacy Notice: https://oag.ca.gov/privacy/ccpa
Notice to all applicants: Carrington does not do interviews or make offers via text or chat
We are an Equal Opportunity Employer
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Carrington is an equal opportunity employer. It is the policy of the company that applicants be considered for positions for which they qualify without regard to race, color, religion, sex, gender identity, national origin, ancestry, age, marital status, sexual orientation, protected veterans status, physical or mental disability or any other legally protected category. Carrington will make reasonable accommodations for known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation will impose an undue hardship on the company.
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