Senior Generative AI Engineer

at McDonald's in Chicago, Illinois, United States

Job Description

Company Description:

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive Thrus, through McDelivery, dine-in or takeaway.

McDonald’s Global Technology is here to power tomorrow’s feel-good moments.

That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.

Check out the McDonald’s Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy.

Job Description:

+ Develop and maintain scalable and reliable systems that support business needs, building GenAI applications – serving our restaurants, customers, and corporate staff. Includes implementing new technology solutions to ensure continuous improvement in data reliability, observability, and user experience.

+ Leading technical implementation and project work for Generative AI applications McDonald’s is building.

+ Participate in full-stack software development, to create intuitive and responsive interfaces for data interaction and visualization.

+ Collaborate with requirements analysts, and UI/UX designers to understand data requirements, design specifications, and ensure data accuracy, integrity, availability, and optimize user experience.

+ You will have some direct reports and consultant staff to manage. Your role will be hands on, though also coaching your team on both deliverables and their skills and career.

+ Monitor and troubleshoot front-end and server-side applications, identifying and resolving performance issues, bottlenecks, and user experience improvements.

+ Help collaboratively manage a team of onshore and overseas developers.

+ Ensure data & application security, compliance with data governance policies, and adherence to best practices.

+ Manage data infrastructure and front-end application deployments on cloud platforms, with a focus on GCP, and some AWS and GCP, including capacity planning, cost optimization, resource allocation, and performance optimization.

+ Stay up to date with emerging GenAI technologies and trends.

Qualifications:

+ 8+ years of experience in development with proficiency in cloud technologies and front-end development.

+ Experience in software development, building full stack web applications, familiar with a mix of Progressive Web Applications (PWAs), Rest API’s, and front-ends that span web and mobile, and both SQL and NoSQL Backends, along with HTML, CSS, and JavaScript.

+ At least 1 year+ of experience in applications leveraging Generative AI and familiarity with cloud provider AI platforms including experience with building conversational agents/chatbots, embeddings, understanding of AI architecture patterns such as RAG, and preferred is experience with model fine tuning.

+ Experience in using MLOPS & AIOPS practices & tools.

+ Strong analytical skills to perform extensive data analysis and develop intuitive data visualizations and user interfaces.

+ Excellent problem-solving skills, with the ability to use data, technology, and creative design to solve complex problems and enhance user engagement.

+ Effective communication and collaboration skills to work in cross-functional teams, including analysts, UI/UX designers, and other engineers.

+ Able to both lead technically, while managing your team’s output.

+ Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field, with a strong foundation in both data engineering and software development.

Additional Information:

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com. Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.

Requsition ID: REF7528N_744000002645375