Medical Assistant Connect Care

at Intermountain Health in Springfield, Illinois, United States

Job Description

Job Description:

Intermountain Connect Care represents care of the future by providing care to patients in their homes or other remote locations in the Intermountain region via telehealth modalities (video, e-visits, phone, chat, messaging, etc). Connect Care helps to fulfill Intermountain’s stewardship to the community to provide affordable and accessible care. The service has saved patients with low acuity conditions millions of dollars by offering care at lower cost than care facilities, providing alternatives to the Emergency Department outside of business hours and providing access to health care in rural locations. Connect Care offers primary, behavioral health and urgent care services 7 days a week and urgent care 24 hours a day.

Are you looking at being part of the future of healthcare? Come be a part of a caring, close, fun and innovative team.

This position is responsible for insuring a superior online and digital patient experience and provide clinic coordination including scheduling appointments admissions tests or treatment, supply management, clinical documentation, patient registration, cashiering functions, answering phone calls/emails/chats, supporting clinical staff and monitoring patient service.

This position is expected to support Primary Care services, but service representatives may be trained to help out or assigned to any Connect Care service. The position is based out of Valley Center Tower, but work will be virtual from a home office until further notice. Basic equipment will be provided to meet job requirements.

Are you interested in advancing your career while helping people live the healthiest lives possible? Do you want to have a job where the work you do matters? At Intermountain Health, we are looking for Medical Assistants who are patient-focused and engaged.

What does it mean to be a Medical Assistant with Intermountain Healthcare? Check out this video (https://www.youtube.com/watch?app=desktop&v=84cnGVGcpLk&feature=youtu.be) to learn more.

Scope

The Medical Assistant (MA) functions under the supervision and licensure of the Physician or Advanced Practice Clinician within the clinical setting.

Posting Specifics

Benefits Eligible: Yes

Shift Details: 36 hours/week, Full Time. Monday-Wednesday and Friday 10:00am-4:00pm and Thursday 8:00am-8:00pm

Unit/Location: Connect Care- Remote. Caregiver will support of all the Connect Care Clinics: Primary Care, Behavioral Health, High Risk Cancer Prevention

Additional Details: Prior Medical Assistant (MA) experience is required.

Benefits

Medical, Dental, Vision, Life

Paid Time Off

Education Assistance

Tuition Reimbursement

401(k) 2% for all caregivers with additional matching up to 4%

Health and Wellness Programs including a Live Well Incentive Program

Access to on-site fitness gyms

Over 302,000 discount offers across 10,000 cities on everything from pizza, the zoo, movie tickets, car rentals, and hotels

Cell Phone Discounts (AT&T, Verizon, Sprint, T-Mobile)

Click here (https://intermountainhealthcare.org/careers/working-for-intermountain/employee-benefits/) for more details

Job Essentials

Performs basic clerical and office duties including:

Assembles necessary documents and supplies.

Effectively uses computer applications in the office setting.

Schedules, coordinates, and monitors appointments, inpatient and outpatient admissions, tests, treatments, and procedures.

Maintains medical records and other information.

Maintains inventory of supplies. Orders and restocks as needed to ensure availability for patient care.

Accurately documents patient history, physical, and vital information into the medical record.

Performs business and financial duties including:

Under the direction of the provider, assigns procedural and diagnostic coding to encounter forms.

Conducts pre-authorizations and referrals in accordance with third party insurer requirements.

Facilitates timely billing by completing necessary documentation.

Performs clinical functions within acceptable standards of care including:

Prioritizes (triage) patient needs identified through phone, electronic, and walk-in communication in accordance with established guidelines, standing orders, and protocols.

Recognizes and appropriately responds to emergency situations.

Prepares and maintains examination and treatment areas.

Performs complete intake process as specified by physician or other providers (chief complaint, history, vital signs, height, weight, OFC, care process model data, etc.).

Administers screening tests to patients (e.g., visual tests, audiology, spirometry, EKGs) within practice type.

Assists provider with examinations, procedures, treatments, and interventions.

Provides patient education as directed (content reflects specific MA training, guidelines, care process models, protocols).

Reports significant changes in patient condition or other pertinent patient information to the Physician.

Following provider instructions, demonstrates accurate, timely, and efficient follow through with pharmacy refills, scheduling out of clinic procedures, obtaining, reporting and tracking of lab results, leaving phone messages, and distributing faxes.

Actively participates in quality improvement initiatives (i.e. CQI, TQM, Lean, 100% participation, etc.).

Minimum Qualifications

Medical Assistant II

Entry Pay: $19.20+ (Pay is dependent on years of Medical Assistant experience)

1. Current Basic Life Support Certification (BLS) for healthcare providers.

2 Satisfactorily completes applicable competency assessments/skills checklists within 90 days of hire/transfer

3a. Successful completion of an accredited Medical Assistant program or one with which Intermountain Healthcare has a valid affiliation agreement

- or -

3b. three years of Medical Assistant experience in an outpatient clinic or other healthcare setting

or

3c. successful completion of an accredited LPN or RN program and a current LPN or RN license.

Medical Assistant III

Entry Pay: $19.97+ (Pay is dependent on years of Medical Assistant experience)

1. National MA Certification or current LPN/RN licensure.

2. Current Basic Life Support Certification (BLS) for healthcare providers.

3. 7 years of Medical Assistant (or LPN or RN) experience in an outpatient clinic or other healthcare setting. (If experience is as an LPN or RN than successful completion of an accredited LPN or RN program and a current LPN or RN license are also required.)

4. Satisfactorily completes applicable competency assessments/skills checklists within 90 days of hire/transfer.

5. Additional assignments required (e.g. Clinical Coach, Supervisor/Champion, performing audits, training)

Physical Requirements:

+ Ongoing need for employee to see and read information, labels, assess patient needs, operate monitors, identify equipment and supplies.

+ Frequent interactions with patient care providers, patients, and visitors that require employee to verbally communicate as well as hear and understand spoken information, alarms, needs, and issues quickly and accurately, particularly during emergency situations.

+ Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer use and typing for documenting patient care, accessing needed information, medication preparation, etc.

+ Will be expected to sit for an extended period of time.

Anticipated job posting close date:

08/02/2024

Location:

Valley Center Tower

Work City:

Murray

Work State:

Utah

Scheduled Weekly Hours:

36

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$19.20 – $27.35

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