Managed Care Leader

at WTW in Chicago, Illinois, United States

Job Description

Client Management links our clients to our exceptional capabilities and solutions to drive profitable revenue growth. This includes responsibilities for growing revenue and managing a portfolio of clients across our two business segments, Health, Wealth and Career and Risk and Broking.

The Managed Care Growth Leader is the primary client lead managing the totality of the Willis Towers Watson (WTW) relationship for clients within the Managed Care Industry. This individual is accountable for profitable Managed Care revenue growth and focused on bringing new solutions to existing clients, acquiring new Managed Care clients, and ensuring deep client satisfaction.

Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

This role can be located anywhere in the US.

The Role

+ Establish and manage a team of Managed Care P&C experts including sales and service professionals, focused on the Managed Care industry

+ Initiate and coordinate the development of products, services, analytics, and other resources to support our Managed Care clients and attract new business

+ Grow Managed Care book by identifying and supporting producers pursuing Managed Care, managing RFP activity, establishing relationships within the industry, providing thought leadership, participating in speaking engagements, etc

+ Become a trusted advisor and portal to WTW for assigned Managed Care clients and prospects, addressing their unique business needs with solutions that leverage capabilities from across the company and incorporate industry expertise

+ Coordinate and collaborate with specialists, consultants, industry experts, and other critical team members across WTW segments and geographies to bring the full capabilities of WTW to Managed Care clients and ensure a streamlined client experience

+ Influential at multiple levels of the client organization across all relevant buyer hubs, promoting new and recurring business while managing existing revenue and profit streams

+ Lead the development and execution of client account plans and strategies to ensure profitable revenue growth and create new business opportunities

+ Maintain leadership level market relationships to support broking teams, develop new products for the industry, and identify opportunities for alternative growth areas such as programs, affinity business, captives, etc

+ Participate in relevant Managed Care industry communities in order to deliver industry-specific expertise to our clients

+ Develop a broad understanding of WTW capabilities and expertise across our two business segments, Health, Wealth and Career and Risk and Broking

+ Ensure client satisfaction with Managed Care clients through proactively monitoring and addressing any issues

+ Partner with segment and business leads to negotiate pricing/fees, and ensure client relationships are secure and financially sound

+ Actively develop and mentor Managed Care talent on client teams, providing direction, feedback and coaching

+ Act as a role model throughout WTW by embodying our values of client focus, teamwork, integrity, respect and excellence

The Requirements

+ 10 or more years of experience and proven track record selling insurance & risk services to Managed Care organizations in the areas of people, risk and capital

+ Ability to build, maintain and manage multiple relationships at the most senior levels within client organizations

+ Ability to influence key stakeholders (internal and external) via formal and informal channels

+ Track record of sales expertise

+ High level of business acumen

+ Demonstrated intellectual curiosity to learn and sell across the entirety of WTW

+ Strong people & negotiating skills, along with strong conflict resolution capabilities

+ Ability to coordinate teams across WTW businesses

+ Team-oriented and collaborative

+ Ability to diagnose complex client issues, comprehend the full breadth of Willis Towers Watson’s services, blend them into practical solutions that meet our clients’ needs, and articulate them to C-Suite buyers across multiple disciplines

+ Senior level experience aligned in corporate insurance risk and broking is a plus

+ Legal background/knowledge regarding Managed Care industry and healthcare regulatory analysis a plus

+ Ability to successfully direct multiple projects and ensure quality deliverables on time and within budget

+ An executive presence with polished and well developed oral and written communication skills

+ Availability to travel on an as needed basis

+ Undergraduate degree preferred

This position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified.

Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation (Producer roles only).

Compensation

The base salary compensation ranger being offered for this role is $300,000 USD – $400,000 USD per year.

This role is also eligible for an annual short term incentive bonus.

Company Benefits

WTW provides a competitive benefit package which includes the following (eligibility requirements apply):

+ Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)

+ Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off (https://cdn-static.findly.com/wp-content/uploads/sites/1862/2023/01/31091722/Washington-State-Time-Off.pdf) ( Washington State only )

+ Retirement Benefits: Contributory Pension Plan and Savings Plan (401k). All Level 38 and more senior roles may also be eligible for non-qualified Deferred Compensation and Deferred Savings Plans. If Level 38 or more senior role is in Washington State, you must add the retirement benefits paragraph to the job description. Please note: Producer Sales roles are not currently eligible for the WTW Pension Plan.

EOE, including disability/vets