at RELX INC in Springfield, Illinois, United States
Job Description
About the Business:
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, https://risk.lexisnexis.com/ .
About the Team:
Are you looking to join an industry-leading sales organization? Our Strategic Corporate Markets team is dedicated to partnering with organizations to address and solve complex risk problems. At LexisNexis Risk Solutions, we pride ourselves in providing solutions that directly impact our customers’ ability to mitigate and manage risk.
About the Job:
The Senior Customer Success Manager role is dedicated to the health of the client relationship and driving customer retention and loyalty. They are instrumental in helping secure high impact renewals and preventing account churn and driving incremental utilization of LexisNexis Risk solutions.
You’ll Be Responsible For:
+ Day-to-day questions and request on current production solutions. Handling billing questions/concerns. Identifying and supporting upsell opportunities.
+ Handling Internal and External client management documentation. Client project tracking documentation.
+ Working with CMM account team relating to ongoing volume, revenue tracking and product performance. Coordinating development and tracking of Product Dashboard highlighting implementation/success metrics
+ Managing MPR / QBR (Member Performance Reports) – (Generally executed every quarter). Track and/or produce LNRS product performance reports, meet with constituents as needed.
+ Tracking Contributor data for all LNRS products (RV Spectrum, RV Optics, ThreatMetrix – Truth Data, etc.). Facilitate data transfers
+ Coordinating routine customer on-site meetings. Coordinating customer training, as needed.
Qualifications:
+ Have Bachelor’s degree or equivalent experience.
+ 5+ years proven sales/sales support experience. 5+ years of Telecommunications background (Cable, Telco, Streaming) a plus.
+ Demonstrate outstanding networking capabilities and exhibit a professional demeanor, business maturity, and technical knowledge.
+ Able to work as part of a team, accomplishing mutual team goals.
+ Strong organizational, time management and forecasting skills.
+ Understanding of professional research process and have the ability to quickly develop an in depth understanding of LNRS products and solutions and how they apply to the customer’s needs.
Learn more about the LexisNexis Risk team and our culture here (https://relx6.wd3.myworkdayjobs-impl.com/RiskSolutions/page/bf82d8f79115100128670adbf2810000) .At LexisNexis Risk Solutions, having diverse employees with different perspectives is key to creating innovative new products for our global customers. We have 30 diversity employee networks globally and prioritize inclusive leadership and equitable processes as part of our culture. Our aim is for every employee to be the best version of themselves. We would actively welcome applications from candidates of diverse backgrounds and underrepresented groups.
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120. Please read our Candidate Privacy Policy (https://www.relx.com/careers/join-us/privacy) .RELX is a global provider of information and analytics for professional and business customers across industries.
We help scientists make new discoveries, lawyers win cases, doctors save lives and insurance companies offer customers lower prices. We save taxpayers and consumers money by preventing fraud and help executives forge commercial relationships with their clients.
In short, we enable our customers to make better decisions, get better results and be more productive.
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