at Wind Creek IL LLC in East Hazel Crest, Illinois, United States
Job Description
- Identifies and defines operational needs within the restaurant (and other outlets or areas, if assigned) and implements solutions that result in beneficial changes to assigned operations
- Abides by all State, Federal, and WCH requirements pertaining to serving alcohol
- Develops and implements customer service training programs as needed and assures outstanding service to all guests at all times
- Directs the development and administration of controls for all phases of assigned outlets economically and profitably while maintaining established standards
- Develop staffing schedules that assure the highest service levels with maximum productivity
- Develop and monitor the status of budgets
- Ensures that interim and annual performance evaluations are completed on time and files maintained
- Interacts with guests to obtain feedback on product quality and service levels
- Responsible for profit/loss of assigned operations
- Counsels, guides, trains, and instructs assigned personnel in the proper performance of their duties
- Continually seeks new methods and programs to promote the restaurant and the property as a whole
- Obtains and retains all pertinent information regarding daily promotions, food and beverage specials, property promotions, station assignments, and scheduled entertainment and assures that all staff are informed of said information
- Other duties and responsibilities as assigned
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