at Medline Industries, Inc. in Northfield, Illinois, United States
Job Description
Job Summary
Provide in depth knowledge and support to various internal sales teams. Respond to escalated issues or questions
Job Description
Responsibilities:
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Ensure all incoming customer/sales requests are reviewed, resolved or passed to the appropriate group by working collaboratively with the Product Support team. Cross projects when resources are low or projects are running behind schedule.
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Assist Product Support Specialists in resolving more complex issues, and crosses. Report findings/concerns to the Product Support Manager (PSM).
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Oversee cross projects and review work for Quality Department before sending to the PSM for final review. Review any incorrectly crossed items with the Product Support Specialist that crossed it, in a positive mentoring manner.
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Provide focus on Web updates. Write/update product attributes.
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Utilize, upload or delete data in master data file.
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Facilitate and/or participate in divisional meetings in the absence of the PSM.
Required Experience:
Education
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High school diploma or equivalent.
Work Experience
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At least 2 years as a Product Support Specialist or similar role in healthcare organization.
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Intermediate level skill in Microsoft Excel (for example: using SUM function, setting borders, setting column width, inserting charts, using text wrap, sorting, setting headers and footers and/or print scaling).
Preferred Qualifications:
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Bachelors degree.
Benefits - Medline is committed to offering competitive benefits and a variety of choices to best meet the needs of you and your family. For employees scheduled to work at least 30 hours per week, this includes health and well-being, financial fitness, career development, paid time off and more. Employees scheduled to work less than 30 hours per week can participate in the 401(k) plan, access the Employee Assistance Program (EAP), Employee Resource Groups (ERG) and Medline Service Corps. For a more comprehensive list of our benefits, please click here.
Every day, were focused on building a more diverse and inclusive company, one that recognizes, values and respects the differences we all bring to the workplace. From doing whats right to delivering business results, together, were better. Explore our Diversity, Equity and Inclusion page. can the underlined be a link to https://www.medline.com/about-us/inclusion-and-diversity/
Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.
Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity
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