at Northwestern University in Chicago, Illinois, United States
Job Description
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Job ID50268
LocationChicago, Illinois
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Department: MED-Central IT
Salary/Grade: ITS/77
Job Summary:
This specific role is within the Feinberg IT centralized IT team. The central IT team provides resources and support to the Feinberg School of Medicine.
Specific Responsibilities:
Strategic Planning
Recommends, plans, and implements workplace endpoint technology initiatives.
Analyzes user's infrastructures and recommends or coordinates remedial changes as necessary.
Administration
Authors Scopes of Work for medium to large sized projects
Manages and coordinates projects collaboratively with internal/external clients utilizing the IT unit's systems to meet specific client goals.
Creates project plans, testing, implementation, and evaluation of system.
Mentors, trains and develops junior staff.
Coordinates training of users.
Development
Coordinates projects partnering with users to deliver optimum service in regard to installation and maintenance of workplace endpoint technology.
Performance
Provides an advanced level of troubleshooting support in response to complex problems, questions and inquiries that have been escalated by junior staff.
Supervises
Provides work direction and/or supervises staff such as team members, subordinates, contractors, vendors, students, etc.
Recommends staff hires/terminations.
Coaches and mentors staff.
Manages projects ensuring timelines and deliverables are met and meet expectations.
Miscellaneous
Performs other duties as assigned.
Minimum Qualifications:
Successful completion of a full 2-year course of study in an accredited college or university leading to a bachelor's or higher degree; OR appropriate combination of education and experience.
3 years' experience in consulting, project management, training, technical support, or user service, in an information technology environment or other relevant experience required.
Work history demonstrating increasing levels of responsibility and leadership.
Experience as both an end-user and administrator in service areas such as user support, desktop support, help desk management, and documentation or other relevant experience required.
Infrastructure (extends across applications)
Adobe Creative Cloud Suite
Box Collaborative Storage
identity management/provisioning
information security
Linux Operating System
Mac OS X Operating System
Microsoft Exchange
Microsoft Lync
Microsoft Office (Word, Excel, Powerpoint, Access, Outlook)
Microsoft SharePoint
Server hardware
Storage hardware
Windows Operating System
Compliance
FERPA
FISMA
HIPAA
HITECH
Analytical
critical thinking
Debugging
decision making
judgment
problem solving
read & interpret technical drawings
Troubleshooting
use-case analysis
Project
collaboration and teamwork
facilitate collaboration
functional documentation
organizational skills
planning
Minimum Competencies: (Skills, knowledge, and abilities.)
Strong technical aptitude, experience working with computers
Ability to troubleshoot desktop/laptop computer hardware/software
Ability to work independently and with a team, demonstrate initiative, prioritize assignments, meet deadlines and problem solve on an ongoing basis
Must be able to provide a high-level of customer service / support
Preferred Qualifications:
Bachelor's degree
Knowledge of Apple Mac and Windows operating systems
Target hiring range for this position will be between $65,124-$91,581 per year.Offered salary will be determined by the applicant's education, experience, knowledge, skills and abilities, as well as internal equity and alignment with market data.
Benefits:
At Northwestern, we are proud to provide meaningful, competitive, high-quality health care plans, retirement benefits, tuition discounts and more! Visit us at https://www.northwestern.edu/hr/benefits/index.html to learn more.
Work-Life and Wellness:
Northwestern offers comprehensive programs and services to help you and your family navigate life's challenges and opportunities, and adopt and maintain healthy lifestyles.
We support flexible work arrangements where possible and programs to help you locate and pay for quality, affordable childcare and senior/adult care. Visit us at https://www.northwestern.edu/hr/benefits/work-life/index.html to learn more.
Professional Growth & Development:
Northwestern supports employee career development in all circumstances whether your workspace is on campus or at home. If you're interested in developing your professional potential or continuing your formal education, we offer a variety of tools... For full info follow application link.
Northwestern University is an Equal Opportunity, Affirmative Action Employer of all protected classes, including veterans and individuals with disabilities. Women, racial and ethnic minorities, individuals with disabilities, and veterans are encouraged to apply.
