American Girl Host (Part-Time)

at Mattel, Inc. in Chicago, Illinois, United States

Job Description

Posting Title American Girl Host (Part-Time)
 Requisition Number R229906 
 Company American Girl Retail 
 Location Chicago, Illinois
 Address 835 N Michigan Ave 
 Zip Code 60611 
 Job Category Sales

CREATIVITY IS OUR SUPERPOWER.It's our heritage and it's also our future. Because we don't just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard-when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.
The Team:The American Girl Retail team is integral in providing lifetime memories to American Girl fans and their families. Our experiential retail stores provide shopping destinations like no other. This requires Innovation, Collaboration, and Execution from all who are a part of this division. Our in-store experiences range depending on location from Girl and Doll Salons, Full-Service Restaurants, Personal Shopping, Ear Piercing (Girl and Doll), hosting Parties/Celebrations to name a few. Expect a dynamic and fast-paced role where you get to make decisions that impact the team as well as our customers.

The Opportunity:The Host is located at the AG Retail Flagship Chicago location and reports directly to the Assistant Cafe Manager. This position is responsible for greeting and seating restaurant guests, managing reservations and working with the restaurant team. If you thrive in a high-pressure, fast-paced environment and can handle challenging service situations with sound judgment and a positive, professional demeanor, we want to hear from you.
What Your Impact Will Be:
Greets guests promptly and provides timely seating of guests by maintaining accurate waitlists, while maximizing seating capacity.
Manages large crowds in a professional manner and is able to resolve challenging service situations diplomatically.
Creates and maintains a pleasant ambiance in the dining room and party rooms through lighting, music, and table placement.
Communicates accurate dining room and party room setup, along with special requests and birthday information, to the restaurant team.
Shares information on the store and restaurant events with guests.
Utilizes Zomatoreservation and InfoGenesis register systems, along with Microsoft Office, to perform job functions.
Initiates training opportunities with restaurant staff.
Assists restaurant staff as needed in providing an outstanding dining experience.

What We're Looking For:
Experience as a restaurant host, hotel concierge, or related customer service position, preferred.
Computer skills including restaurant reservation and POS systems, Microsoft Word, Excel and Outlook, and use of basic office equipment (copiers/fax), preferred.
Experience working with children, preferred.
Must be able to work a flexible schedule, including nights, weekends, and holidays.

Don't meet every single requirement?At Mattel we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

How We Work:

American Girl is subsidiary of Mattel, a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:
We collaborate:Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
We innovate:At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
We execute:We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.
Who We Are:

American Girl is a premium brand for girls and a wholly-owned subsidiary of Mattel, Inc. (NASDAQ:MAT,www.mattel.com), a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels,... For full info follow application link.

Mattel is an Affirmative Action/Equal Opportunity Employer. F/M/Disability/Vet