Advanced Analytics MCS Account Manager

at Crowe LLP in Chicago, Illinois, United States

Job Description

Your Journey at Crowe Starts Here:

At Crowe, you have the opportunity to deliver innovative solutions to today's complex business issues. Crowe's accounting, consulting, and technology personnel are widely recognized for their in-depth expertise and understanding of sophisticated process frameworks and enabling technologies, along with their commitment to delivering measurable results that help clients build business value. Our focus on emerging technology solutions along with our commitment to internal career growth and exceptional client value has resulted in a firm that is routinely recognized as a "Best Place to Work." We are 75 years strong and still growing. Come grow with us!

Job Description:

This role is an Account Manager for Crowe's Microsoft Cloud Solutions Delivery Unit. The role will require hands-on account management across MCS's existing and growing Manufacturing and Supply Chain technology and consulting solutions portfolio. The primary focus will be on growing individual account commercial relationships through the deployment of our proprietary ERP, Digital Accounting, and Data Analytics solutions.

At Crowe, you will join the Advanced Analytics team comprised of synergistic, high-functioning problem solvers that have extensive consulting and industry experience. The team thrives on helping clients solve their complex business issues accurately, creatively, and expeditiously. As a member of the Data Analytics team, you will provide meaningful firm-wide contributions that uphold the team's dedication to "One Crowe." We strive for an unparalleled client experience and look to you to promote our success. Providing an excellent client experience, timely delivery, and communication are critical elements to success in this role.

Key Responsibilities
Serve as the lead point of contact for all customer account management matters
Build and maintain strong, long-term strategic client relationships
Originate, structure, negotiate, execute, and manage agreements to maximize Crowe shareholder and client value
Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Develop new business with existing clients and/or identify areas of improvement to meet revenue and margin growth objectives
Forecast, track and report key account metrics and engagement status
Meet with clients frequently to identify opportunities to expand commercial relationship, solve client-specific problems and add differentiated value
Oversee and manage all client deliverables, timelines, value and impact, messaging, positioning
Collaborate with Crowe resources and solution deployment teams to exceed expectations and ensure client delight and appetite for an expanding commercial relationship
Work with client, and Microsoft as appropriate, on client subscription renewals for both Microsoft and Crowe software
Create, track, update, and manage client commercial opportunities in CRM

Your day will consist of
Understanding customers' diverse, specific business needs and applying product knowledge and industry best practice to meet those needs
Identifying and developing new business through networking, and courtesy- and follow-up calls
Preparing and delivering customer presentations, articulately and confidently
Marketing and promoting a portfolio of products literature through attending industry events
Developing effective sales plans using sales methodology
Managing Sales Pipelines and Sales Cycles efficient through Dynamics CRM
Meeting sales- and team targets together with the sales team and the leadership
Managing workload in order to organize and prioritize daily and weekly goals
Contributing to team or progress meetings to update and inform colleagues
Maintaining awareness and keeping abreast of constantly changing software systems

Experience and Qualifications
An energetic, solution-oriented problem-solver with a burning desire to exceed expectations and help grow a business
A drive to create client heroes
A passionate leader and team player
A minimum 3 - 5 years of Account Manager relevant role experience, ideally with a software vendor and/or professional services practice
Demonstrated ability to identify client needs which align to service / software offerings and create message which demonstrates and quantifies offering value to client
Strong communication skills to deal with internal stakeholders, clients, and 3rd party partners (e.g., Microsoft)
Strong client management skills and the ability to work with customers to develop trust
Demonstrated experience in managing customer expectations
Demonstrated experience working with Sales, Engagement Management, and Executive stakeholders
Microsoft certifications are a plus
Ability to travel on a modest to moderate basis, as... For full info follow application link.

EOE M/F/D/V