Part Time Member Service Representative

at UICCU dba GreenState Credit Union in Naperville, Illinois, United States

Job Description

The primary duties/responsibilities of the Member Service Representative (MSR) include quality, responsive, and professional member service to all members and staff of GreenState in daily transactions and inquiries. Provides information and/or answers to questions regarding transactions and all Credit Union products and services. This position is the front line to our members and the face of the credit union. Service starts with this key role and they are our service champions.

Pay range for this hourly position is $17.39 - $23.40/hr.

Performs essential duties and responsibilities in the following areas which may include, but are not limited to those listed and are subject to change:

1. Adheres to the Credit Union's core values and Service Standards in carrying out GreenState's mission and vision.

2. Promotes and implements the values of the branch. The qualified candidate will be member focused, show excellence and accuracy in all of their work, demonstrate integrity, share one vision through team work, continually look for improvement, openly mentor others and respect others.
   The MUST philosophy:
   • Make eye contact;
   • Use their name or acknowledge their presence;
   • Smile!
   • Thank them for their business.

3. Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities.

4. Demonstrates a positive member service (internal and external) focus at all times.

5. Ensures confidentiality of member account records and account information. Request identification whenever necessary and provide account information to only those members listed as primary or joint owners.

6. Answers member questions or refer members to appropriate departments or supervisors.

7. Assists with member account discrepancies, statement problems, and complaints.

8. Performs member transactions including; deposits, withdrawals, transfers, check cashing, loan payments, credit card payments, cash advances, bond redemptions, disbursement of official checks, sale of money orders, cashier checks, savings bonds, and promotional sales materials.

9. Maintains a satisfactory balancing record.
10. Educates members and staff of the features and benefits of all of our products and services.
11. Refers products and services that benefit members in an effort to achieve team goals.
    

12. Provides assistance in training new employees.

13. Accepts and examines checks for endorsements and negotiability. Determine availability of funds based on regulations and policy. Place holds on accounts for uncollected funds when necessary, provide member with the proper documentation.

14. Operates drive-up equipment such as tubes, drawer, and microphone.

15. Operates imaging equipment and balance outgoing image files on a daily basis.

16. Processes mail and night deposit transactions.

17. Completes all forms including: negotiable instrument logs, vault cash advances/turn-ins, direct deposit, payroll deduction, and member check
    
    

    PI244149337

    
    
    GreenState Credit Union is an Equal Opportunity Employer and does not discriminate against any applicants for employment based on their race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, physical or mental disability, genetic information, veteran status, uniformed service member status, or any other status protected by law.