at Carlson Rezidor Hotel Group in Chicago, Illinois, United States
Job Description
Choice Hotels International, Inc (NYSE:CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choicehas more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choiceto meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privilegesloyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visitwww.choicehotels.com.
The ability to model Choice's Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.
Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson.
Stylish. Iconic. EntirelyRadisson Blu.Join this award-winning team of Moment Makers as our nextAssistant Front Office Manager.
Be a part of the rich culture of a luxury downtown property. Radisson Blu Aqua boasts 334 chic guest rooms and an impressive 8,000 square feet of fitness spa rooms and facilities. The first Radisson Blu in the United States is within walking distance from Millennium Park, the Magnificent Mile, and Navy Pier.
WHAT WE OFFER:
1st of the Month after 30 Days of Employment:
Full benefits package, including health, dental, vision, short & long term disability, auto insurance, and so much more!
Employer paid Accident insurance and HSA contribution
401(k) Retirement Plan
90 Days:
Paid Vacation and Sick Time
8 Paid Holidays
Paid Bereavement
1 Year:
Paid Floating Holidays
Job Responsibilities:
Assists in the development and implementation of business strategies for the hotel which are aligned with Choice Hotels overall mission, vision values and strategies.
Develops and implements strategies for front office, bell stand, parking, concierges, etc. that support achievement of the hotel's goals
Monitors status regularly and adjusts strategies as appropriate
Manages the operation of the front office and related areas
Creates the first impression by supervising the door, bell stand, parking, concierge and front office areas
Develops and implements processes and procedures for assigned departments which support achievement of service and financial goals
Participates in the preparation of the annual budget; monitors achievement of budget and takes corrective steps as appropriate
Prepares and analyzes reports in order to develop an informative database for decision making and to communicate upcoming business throughout the hotel
Analyzes business forecasts and maximizes productivity by adjusting schedules accordingly
Ensures front desk handles billing and cash in accordance with hotel's standards
Plans and coordinates hotel housing activities by working closely with Sales, Catering, Housekeeping and other departments
Ensures front office is in compliance with all hotel policy and procedures
Develops and implements strategies and practices which support employee engagement
Develops and recruits the human resources necessary to achieve hotel and Management Services' goals
Directs the development and implementation of strategies and practices which support employee engagement throughout the hotel
Oversees all facets of human resources management including the recruitment and selection, training & development, compensation, recognition and performance management of the work force
Takes active role in recruitment and selection of qualified candidates
Communicates performance expectations and provides employees with on-going feedback
Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential
Drives employee engagement through the creation and implementation of departmental action plans
Creates 100% guest satisfaction by providing the Radisson Blu experience through performance that demonstrates the standards of genuine hospitality and exceeding
guest expectations. Provides employees with the training and resources they need to maximize employee engagement and deliver Yes I Can! service and teamwork
Communicates and reinforces the vision for customer service to all managers, supervisors and employees
Creates an environment that encourages employees to provide the service brand behavior... For full info follow application link.
We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.
