at Carlson Rezidor Hotel Group in Salt Lake City, Utah, United States
Job Description
Choice Hotels International, Inc (NYSE:CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choicehas more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choiceto meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privilegesloyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visitwww.choicehotels.com.
The ability to model Choice's Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.
Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson.Position Summary
Provides the director and managers of sales, catering and marketing with administrative and clerical support including word- processing, typing, e-mailing, filing, data-entry, faxing, copying, corresponding, answering telephones, processing mail, taking notes and/or dictation, making travel arrangements and performing other general office duties. Assists on special projects as needed.Key Responsibilities
Perform routine, administrative duties to key sales and catering team personnel, including but not limited to:
Support, distribute and organize all customer and hotel communications including, but not limited to, phone coverage, emails, reporting, solicitation, and voice of customer communication distribution
Producing reports and communications as needed
Participates in the development and implementation of business strategies for the hotel which are aligned with Radisson's overall mission, vision values and strategies
Assists with developing and implementing strategies for achieving group, convention and catering sales goals
Contributes to the Sales and/or Catering Team's individual and team goals by assisting with the preparation of group, convention, and catering-related business
Supports managers with convention planners, sales account managers and clients on their needs
Assists Sales with prospective customers
Assists on-site client inspections to illustrate available services, and educates customer on meeting and sleeping room set-ups and capabilities
Supports customer satisfaction with convention and group business; follows-up with key contacts on a regular basis to assess satisfaction
Ensure all materials used are in accordance with brand standards
Maintains proper flow of information to/from sales and/or team, reviews work file of assigned accounts and managers
Communicates clients' requests via group resumes, BEOs and billing distribution to all departments in an effective and timely manner
Prepares reports as necessary to improve management decision making and critical evaluation of work activities
Manages the Inquiry logs, Group Room Control (GRC) and Group Diary logs
Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations
Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service
Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems
Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our GuestRequirements/Skills
High school diploma required, associate's degree preferred
Minimum one - three years hotel experience preferred
Proficient computer skills including Microsoft Office Suite, Delphi and/or Opera
Strong verbal and written communication skills
Strong mathematical skills
Local market knowledge preferred
Able to collaborate effectively in a team environment
General knowledge of contract laws a plus
Physical Demands
Required to stand, sit, and walk for extended periods of times
Lift, carry, or otherwise move and use of force or exertion up to 75 lbs.
Use of manual dexterity of common office equipment; such as but not limited to, computers, printers, phones... For full info follow application link.
We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.
