Convention Services Manager

at Carlson Rezidor Hotel Group in Salt Lake City, Utah, United States

Job Description

Choice Hotels International, Inc (NYSE:CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choicehas more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choiceto meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privilegesloyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visitwww.choicehotels.com.

The ability to model Choice's Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.

Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson.
TheRadisson Hotel Salt Lake City Downtown, located at a walking distance to downtown attractions and events, is looking for an energetic individual to ourSales & Marketingteam as aConvention Services Manager.

Our exciting and fast paced Hotel offers a break from the repetition, with no two days that are ever the same. We are proud to offer package that includes competitive pay, generous vacation package, paid holidays, and excellent benefit package for fulltime employees.

We are also offering a$500 signing bonusafter the completion of our probationary period.

Position Summary:
As a Convention Services Manager, you will be primarily responsible for ensuring that revenue and customer service goals are achieved or exceeded. This will be accomplished by proactively facilitating group and banquet revenues via event execution and selling hotel deliverables for guest satisfaction.

Key Responsibilities:

Achieves individual and team goals by coordinating, event detailing and upselling convention-related business.
Identifies assigned key accounts, events and correlated planners needs Delivers and sells hotel's features and benefits to meet clients' needs.
Communicates assigned clients' requests to all departments in an effective and timely manner via group resume(s) and details Banquet Event Orders (BEOs), attending appropriate meetings to ensure customer satisfaction o Works with sales team for additional business opportunities as appropriate.
Assists with the sales presentation/proposal to address priorities identified by the customer.
Assists and conducts on-site client inspections to illustrate available services, demonstrating keen knowledge in meeting and sleeping room set-ups and capabilities.
Contacts in-house customers to retain and grow existing business, repeat bookings or referrals to other Radisson Hotels.
Drives banquet and group revenues via ensuring contract obligations and maximum revenue for the hotel through up-selling to key customers.
Reviews individual goals on a weekly basis; recommends and takes appropriate actions to achieve objectives in key result areas.
Ability to pivot in both markets and team role pending changing economic and team dynamics o Exceeds customer satisfaction with convention and group business; follows-up with key contacts on a regular basis to assess satisfaction Manages the Group Room Control (GRC) and Function Diary logs and adjusts space to ensure maximum potential revenue.
Ensure all materials used are in accordance with brand standards.
Participates in the development and implementation of business strategies for the hotel which are aligned with Radisson's overall mission, vision values and strategies.
Develops and implements strategies for achieving individual sales goals.
Maintains proper flow of information to operations and revenue management team, reviews work file of assigned accounts.
Communicates clients' requests to all departments in an effective and timely manner via group resume(s) and BEOs to the satisfaction of customers and department heads.
Timely production of event detailing to ensure proper operational forecasting and optimization of labor and costs while exceeding customer expectations.
Prepares reports as necessary to improve management decision making and critical evaluation of work activities.
Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations.
Gives personal attention, takes... For full info follow application link.

We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.