at Foresight Financial Group in Lena, Illinois, United States
Job Description
Organization Overview:
Lena State Bank is Stephenson County’s oldest and Illinois’ 10th oldest financial institution. We take pride in the tradition of providing friendly, personalized service and convenient full-service banking. Lena State Bank is a subsidiary bank of Foresight Financial Group, Inc., which also includes German American State Bank, State Bank of Davis, State Bank Freeport, Northwest Bank of Rockford, and State Bank of Herscher.
Position Summary:
Provides outstanding customer service by handling customer transactions in a prompt, accurate, and professional manner. Maintain cash drawer and engage in service activities such as check cashing, withdrawals, deposits, and answering customer inquiries to ensure customer needs are met in a timely manner. Refers customers to appropriate department for product and service needs uncovered during business transactions and/or conversations.
Primary Responsibilities:
- Provides and promotes excellent customer service with a friendly demeanor, can-do attitude, and willingness to help at all times.
- Develops rapport with the customer base, greets them by name, and thanks them for their business to ensure a positive experience.
- Performs a variety of bank transactions including checking, savings, and loan transactions to maintain the efficient operation of the bank, accepts property tax payments, and sells cashier’s checks, and license stickers.
- Verifies checks and other items for proper endorsement and negotiability; verifies signatures and account balances; reconciles checks and cash for deposits; records and processes night deposits, bank by mail transactions, and change orders.
- Balances and maintains a cash drawer by reconciling transactions and verifying beginning and ending cash totals; ensures actual cash count matches teller system balance; researches any balancing errors; monitors cash level within established limits.
- Exercises dual control as required to process bank by mail transactions, night deposit transactions, ATM transactions and vault transactions.
- Assists customers with inquiries and recommends appropriate bank products and services in person and over the phone; refers customers to the appropriate department when necessary.
- Monitors safe deposit box area by identifying and admitting authorized individuals and inspecting the area upon customer arrival and departure.
- Helps with the daily balancing of the vault, coin machine, and ATM.
- Ensures compliance with all Bank policies and procedures and all applicable state and federal banking laws, rules and regulations including Bank Secrecy Act and Anti Money Laundering to assist management in monitoring for suspicious activity, money laundering, or other illegal customer activity.
- Understands the confidential nature of the banking industry and adheres to company policies and procedures for protecting customer’s private information.
- General office duties including scanning, copying, filing, and assisting other staff members with projects as assigned.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Competencies:
Customer Service: Greets customers promptly and courteously; Provides efficient and accurate
customer service; Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance.
Communication: Effective written and oral communication skills, speaking clearly, effectively
listening, and clearly writing.
Quality: Strives to eliminate errors, accurate work is a priority, seeks opportunities to improve product/services
Teamwork: Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Supports everyone's efforts to succeed.
Professionalism: Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Maintains Integrity; Accepts responsibility for own actions.
Technical: Basic knowledge of PC/Windows, Microsoft Internet Explorer, Word and Excel. Knowledge of banking products, services, policies, procedures and regulations.
Physical Demands and Work Environment:
This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, copy machines, filing cabinets and fax machines. The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position requires manual dexterity. While performing the duties of this Job, the Team Member is regularly required to sit or stand for extended periods of time.
Position Performance Standards:
Transactions are completed with 100% accuracy.
Meets established responsibilities and/or reports as assigned, accurately and by established deadline.
Balance cash drawer 100% each day.
Adherence to dual control requirements or Compliance with FFG Internal Control Standards
Performance Weightings:
40% Competencies
60% Position Performance Standards and Personal Goals
Qualifications:
HS Diploma or equivalent preferred. Previous customer service and/or cash handling experience preferred.
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