at Rivian Automotive, LLC in Skokie, Illinois, United States
Job Description
About Rivian
Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.
As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.
Role Summary
As a Field Sales Guide, you are the embodiment of the brand for our community. You will be at the forefront of how we create intuitive, innovative, and memorable moments that will encourage prospective customers, fans, and community members. This role requires a high level of energy, initiative, and deep understanding of the customer journey.
As a Field Sales Guide, you must have a customer-first approach and thrive in ambiguous and unexpected environments, tackling all challenges with a flexible and solution-oriented mindset. You are results driven and demonstrate an understanding of how each interaction supports the broader customer experience, while remaining hyper focused on our company sales objectives. We are seeking engaging and enthusiastic individuals who have a passion for people, education, technology, and clean energy solutions.
Responsibilities
Deploy Rivian's sales strategy at your location, generating demand and connecting with the broader community.
Act as a Rivian brand and product specialist, evangelizing the mission and product vision that sets us apart.
Provide support for prospective customers, fans, friends, and Rivian owners through their respective journeys with our brand and products.
Manage lead engagement, qualification, capture, and scoring to shepherd prospective customers through a sales pipeline.
Manage general product support and event inquiries surrounding Vehicle Pre-Orders, Vehicle Configurations, Rivian Shop Orders, Retail Store Support, Demo Drive Scheduling, and additional support and pre-sales and ownership scope as assigned.
Support a variety of retail activations and experiential events to generate demand and connect with the broader Rivian community.
Engage and qualify Rivian customers and identify their unique needs to create personalized and memorable experiences that drive conversion and customer satisfaction
Build and manage a healthy sales pipeline by establishing positive, long-term relationships with customers via high touch, responsive service
Maintain accurate and up-to-date customer records in the CRM system.
Accountable to KPIs that involve number of customer contacts handled, SLA responses, lead captures, demo drives scheduled, and any other goals that ensure the collective success of Rivian.
Ensure customer experience is best-in-class: authentic, engaging, educational and aligned with Rivian's core values and culture
Perform day to day operational duties, back of house upkeep, food & beverage support, shipping and receiving duties, general space upkeep, cleaning duties, building or maintaining visual displays as necessary, and events as necessary.
Uphold the operational framework, best practices, and playbooks to deliver the best experience possible to our community members and team
Take on additional projects, duties and assignments as required and/or by request from the field leadership
Qualifications
Preferred4 years of experience in customer service required; field marketing, sales, education, or hospitality environmentpreferred
At least 21 years of age
High School Diploma or GED required
Ability to work a flexible schedule to support customers on nights, weekends and/or holidays; ability andwillingness to travel based on business needs to support other market launches and operations
Experience using POS and CRM (ex. Salesforce)
Must have a valid driver's license in the state of residence that you will be driving/operating a vehicle (or statethat you are... For full info follow application link.
Equal Opportnity
Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.
Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at accessibility@rivian.com.
