Customer Program Manager (Remote)

at ANSYS in Evanston, Illinois, United States

Job Description

Requisition #:14631
Our Mission: Powering Innovation That Drives Human Advancement

When visionary companies need to know how their world-changing ideas will perform, they close the gap between design and reality with Ansys simulation. For more than 50 years, Ansys software has enabled innovators across industries to push boundaries by using the predictive power of simulation. From sustainable transportation to advanced semiconductors, from satellite systems to life-saving medical devices, the next great leaps in human advancement will be powered by Ansys.

Innovate With Ansys, Power Your Career.

Summary / Role Purpose
Join the Ansys Customer Excellence (ACE) team to partner with our customers to engineer what's ahead, solve their real-world engineering problems, deploy Ansys software and solutions in their design workflows, and grow Ansys' business. The Customer Program Manager leads the scoping, and capture planning of customer projects and successfully executes the project to deliver customer requirements. Serves as the central focal point of contact, and coordinates and manages internal and external communication of cross-functional teams across all levels of ANSYS and customer management.Provides the central collaboration point between Customer, Account Management and Services Delivery

Key Duties and Responsibilities
Guide complex Services engagements to successful outcomes using Program Management experience, planning and negotiation skills, subject matter expertise and industry knowledge
Work as an integral member of the Sales and ACE teams to progress and secure the consulting business. This will involve working with Sales to develop program management strategies
Facilitate the definition of project scope, goal, requirements and deliverables
Define project tasks and resource requirements
Develop and manage Program level initiatives and coordinating project plans
Establish self as a trusted advisor to multiple customers; understand their key business initiatives, product design needs and engineering design workflows; analyze how to address customers' requirements using Ansys products and platform, articulate Ansys' value proposition
Manage and track project resource allocations, timelines, and deliverables across multiple interconnected workstreams
Collaborate with Account Management team and Services team to position next phase / program
Identify and manage project risk, escalate and interact with ANSYS and customer management for status and issue resolution
Provide senior level guidance and oversight on customers advanced technical solution project planning
Work independently within multi-disciplinary teams
Provide leadership on development of PMO Standards and Processes
Mentor junior Program Managers and Project Managers
Participate in corporate initiatives to further enhance Ansys technology, processes and people skills
Organize and manage multiple projects which are complex in nature, coordinate colleagues across geographically diverse locations
Contribute to Pre-Sale, Business Development and Assessment activities

Minimum Education/Certification Requirements and Experience
Required education and degree type: BS, MS or PhD in engineering, computer science, and/or business or related field
Required minimum years of professional experience in an engineering or software environment: BS+8, MS+6, or PhD+3
Experience working in engineering / product development environment
Proven experience in program management or complex project management with multiple workstreams
Experience with program capture, proposal management, and contract management
Proven stakeholder management skills
Strong interpersonal and communication skills, with the ability to lead status presentations to customers, fluent in writing and speaking English
Strong organizational and time management skills, possess a sense of urgency
Projects a professional image and demonstrates business acumen, driven to succeed
Strong leadership and mentoring skills
Competency in Microsoft applications including Word, Excel, and Outlook
Ability to travel domestically up to 25% of time
Ability to work autonomously in a fast-paced environment

Preferred Qualifications and Skills
Preferred education and years of professional experience in an engineering software environment: BS+12, MS+10, or PhD+7
6 years of experience in Program Management with an enterprise software and technology deployment focus
Demonstrated use of relevant Ansys software or knowledge of other commercial CAE, CAD, EDA, PLM software packages
Experience with both Waterfall and Agile Project Management... For full info follow application link.

ANSYS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics.