at CDW LLC in Vernon Hills, Illinois, United States
Job Description
Description
Bring your IT career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your career and future.A Fortune 200 leader, we're the driven professionals and technology experts companies turn to most to solve their IT challenges.
The Professional Services Manager (PSM) is a business, sales and solutions thought leader at CDW. The PSM is accountable for effective and efficient day-to-day Professional Services operations, client relationship management, and for driving alignment with the Sales team and Solutions team. The PSM demonstrates a laser-like focus in leading the SMIT development team to achieve finance, operations, customer, and coworker targets. To realize these targets, PSMs must balance a strong financial and operational results focus with a strong coworker and customer emphasis.
This role will support the SMIT Program under our subcontract with Leidos Corporation. The SMIT Program is a multi-year program expected to run at least through September 2028. The PSM acts as a Senior Project Coordinator providing support to the Program Team as well as fulfills the role of PSM. The PSM is accountable for establishing and maintaining team best practices while advocating successful process adoption throughout the organization under the overall guidance of the Program Manager and Deputy Program Manager. The PSM will be efficient in the day-to-day operations as well as mentor, train and support other team members as required.
Key Responsibilities
Establish and cultivate a solid working relationship with internal customers - building relationships with internal IT engineering staff. Lead, collaborate and participate with the internal IT development team and SMIT leadership.
Accelerate the professional and technical development of coworkers through coaching and training ensuring laser focus on achieving high customer satisfaction.
Manage your team to provide the right level of skill and size of team to meet program demand while balancing team utilization and profitability.
Lead and manage designated SMIT development team to finance, operations, customer, and coworker targets.
Responsibilities
Customer Responsibilities -
Own and manage customer satisfaction and proactively resolve issues, as necessary.
Remain engaged with Program leadership and stakeholders to ensure the development team is building workable software.
Establish and cultivate solid working relationship with all internal customers.
Validate and approve services estimates / statements of work.
Ensure that best practices are incorporated in the delivery of services of all solutions across Practice(s) and geographies.
Provide overall engagement management and oversight for development.
Coworker Responsibilities -
Manage your team to have the right set of technical skills, in the immediate and long-term, which are focused on Advanced Technology Products and Emerging Technologies
Ensure your team fully understands their roles, and possesses the right set of professional consulting and sales skills
Create individual technical and professional development plans with each team member
Provide complete, accurate, ongoing communication with your team
Deliver substantive performance feedback and coaching to your team
Attract, recruit and retain the "best and brightest"
Perform teambuilding and foster an appealing work environment based on trust, respect and competence
Monitor and resolve coworker satisfaction / loyalty issues
Ensure that best practices are incorporated in the delivery of all solutions
Share Best Practices across Regions and Practices
Operations Responsibilities -
Lead and implement SMIT development vision, goals and strategies.
Create and instill a culture of increasing effectiveness and decreasing costs of delivering engagements
Establish and cultivate a solid working relationship with internal partners
Understand and align with SMIT Leadership team to ensure overall sales strategy is implemented through development team
Participate in the solution development lifecycle via skills readiness planning for including resource selection, early engagement and training/mentoring
Facilitate the resources and tools necessary for the teams success
Participate in the recruitment and selection of other coworkers
Qualifications
Minimum Qualifications
Bachelor's Degree in Business Management or a related field or equivalent experience
Seven plus years of related consulting or IT services delivery experience
Previous consulting management experience required
Other Required Qualifications
Ability to lead teams; gain consensus
Effective oral and written communication skills
Ability to identify and creatively resolve client, project and people issues
Proven negotiation... For full info follow application link.
CDW is an affirmative action/equal opportunity employer committed to a diverse and inclusive workplace.
