IT Support Specialist, Operations

at Amcor Flexibles Inc in Chicago, Illinois, United States

Job Description

We are global, we are impacting the lives of millions every day, we are making a difference!
At Amcor we are inspired to change the packaging industry and are taking on the aspirational challenge to make all our products recyclable or reusable by 2025. Through our products and global footprint, we are in a unique position to truly make a difference in the packaging space. Our products impact the lives of millions of people across the globe every day from food, beverage, pharmaceutical, medical, home- and personal-care, and other essential products. Amcor is a thriving S&P 500 organisation listed both on the NYSE (AMCR) and ASX (AMC) with US$13 billion in sales. We have a proud history dating back to the 1860's and come a long way from a single paper mill based in Melbourne to becoming the global leading packaging company. Today, Amcor is an international organisation empowering its 50,000 employees in over 40 countries and across 250 sites.

Will you be next to join our journey towards a more sustainable future?At Amcor we are always looking for talented and passionate individuals who are motivated to make a difference. Working at Amcor means you will have a unique opportunity to be a part of an organisation that is committed to providing sustainable packaging solutions. To find out more about our commitment to sustainability and about Amcor, visitwww.amcor.com.

Job Description
The Technical Support Analyst is responsible for the IT infrastructure and day-to-day IT support of Amcor plants and office sites. The Technical Support Analyst is responsible for the successful execution of Amcor customer IT requests and project work requirements. The Technical Support Analyst proactively identifies, investigates and resolves technical problems for Amcor's supported software and computing platforms. Technical Support Analysts assist with all Technical Support projects and programs. This role involves a considerable amount of creativity as well as the ability to collaborate with the business, IT, and the Service Desk to drive new solutions to increase the productivity of our global workforce.

WHAT YOU GET TO DO
Perform analysis, diagnose and resolve desktop problems for end users and recommend and implement corrective solutions for Amcor sites.
Install, configure, test, maintain, monitor and troubleshoot end user workstations and related hardware and software in order to deliver required desktop service levels.
Provide recommendations for computer hardware and desktop solutions to determine which best meet company needs.
Create procedures, runbooks, and other documentation for assigned systems, critical IT spaces, and applications.
Ensure continued process improvement off all assigned programs.
Assist with assigned projects for Technical Support Team.
Be a proactive member of the Technical Support Team.
Provide support and training to all Technical Support Analysts.
Provide level II system support by working directly with the Service Desk and IT Infrastructure Teams for production system issues, and assists in resolving or further escalating other related issues with other IT Teams.
Resolve incidents and document corrective actions within the enterprise service management tools.
Demonstrate research skills and the ability to self-direct training to keep current with technology advancements.
Maintain Technical Support Asset Control documents which includes but is not limited to computer related assets, non-deployed hardware, and plant specific applications.
Provide on call support, outside of business hours, if needed.
Provide on-call support on a rotating 24x7 schedule.

WHAT WE VALUE
Drive Continuous Improvement - Highest
Critical Thinking - Highest
Engagement and Accountability - High
Change and Thought Leadership - High
Operationally Excellent
Building for the Future
Fiscally Responsible
Developing You
Think Globally
Business Partners
Absolute Customer Commitment
Provide Recognition

WHAT WE WANT FROM YOU
Bachelor's degree (IT, MIS, or Engineering) or equivalent experience.
2 - 4 years of experience in... For full info follow application link.

Equal Opportunity Employer/Minorities/Females/Disabled/Veterans/Sexual Orientation/Gender Identity 

Amcor Flexibles - United States is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. 
If you would like more information about your EEO rights as an applicant under the law, please click on the links "EEO is the Law" Poster and "EEO is the Law" Poster Supplement. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call 847-362-9000 and let us know the nature of your request and your contact information.