Host Powered by VTS Lead

at CBRE in Chicago, Illinois, United States

Job Description

Host Powered by VTS Lead

Job ID

177134

Posted

24-Jul-2024

Service line

Advisory Segment

Role type

Full-time

Areas of Interest

Property Management

Location(s)

Chicago – Illinois – United States of America, Dallas – Texas – United States of America, Denver – Colorado – United States of America, Hartford – Connecticut – United States of America, Los Angeles – California – United States of America, New York – New York – United States of America, Newark – New Jersey – United States of America, Washington – District of Columbia – United States of America

Are you ready to start an exciting career with CBRE?

About The Role:

At CBRE, are we passionate about creating diverse and inclusive experiences that bring together people, place and community in the spaces we manage. To help us in this mission, we are seeking a like-minded property technology professional to join our senior leadership team. Reporting into the Global CX/TX Lead, this role will be focused on driving operational change and Customer Experience (CS) across our Property Management business.

As the Host Powered by VTS Lead, you will be responsible for bringing CBRE’s strategy with VTS to life within the Property Management (PM) business around the world. You will use your understanding of the PM business and clients, along with your expert knowledge of technology as an enabler of business outcomes, to grow the use of VTS with existing and new clients.

What You’ll Do:

Product Strategy

+ Develop, implement and manage PMs Host Digital Product Strategy, Roadmap, and Operating Guidelines for the Host Digital Product Suite.

+ Work collaboratively with the Product Management, PM D&T, Business Transformation, Data and Insights and Client Solutions teams to represent Host Digital Products as part of key strategic PM initiatives, including but not limited to: MFH/Residential, Flex/Co-Working, Industrial, Retail, Life Sciences, CMMS, Premier Properties, Workplace, Global Pulse, Property Central, PM Tenant Portal, PMDM, etc.

+ Maintain relationships with internal collaborators, particularly PM Market Leads, PMs, FMs, Client Care/Services, Client Solutions, GWS, Workplace and Brokerage.

+ Partner with the PM Business, Global Product Management, Business Transformation, PM D&T and Client Solutions team on the feasibility of new product and service development, new sector/market entry and the integration of various technologies in connection with the PM D&T ecosystem and client S.M.A.R.T. Building ecosystem using partners like Deepki, MRI, Yardi, Salesforce, etc.

Product Execution

+ Coordinate the deployment, implementation, reporting, support and success of the Host Digital Product(s), including the recruitment, selection, retention and engagement of Host Digital, D&T, Business Systems Admin and Market/Business Ops team members.

Client Solutions & Innovation

+ Work in conjunction with the Client Solutions and Market Leaders on relevant strategic client pursuits as SME and support the Global Host Client Solutions Leads on relevant pursuits and Sales Pipeline management.

+ Maintain and foster relationships with PMs largest strategic clients, including representation on product roadmap and innovation forums, thought leadership and product demonstrations relating to S.M.A.R.T. Building/Digital Services and PropTech.

VTS Relationship Management

+ Manage and collaborate with our strategic external partner VTS (and other relevant strategic integration partners where appropriate) core to the Host Digital Product (incl. S.M.A.R.T. Buildings) service offering.

What You’ll Need:

To perform this job successfully, an individual will need to perform each crucial duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

+ Bachelors Degree preferred with 12-15 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.

+ Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred.

+ Ability to exchange sensitive, complicated, and difficult information, convey performance expectations and handle problems.

+ Leadership skills to motivate the team to achieve broad operational targets with impacts on own job field, multiple job subject areas, and department.

+ In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.

+ Expert organizational skills with an unrivaled inquisitive approach.

Why CBRE?

When you join CBRE you will have the support and resources of a global firm where an entrepreneurial mentality is encouraged. You’ll realize your potential with exciting work, fast-paced assignments, an environment of constant learning and dedication to results! To enable your success, we provide the best tools, training and leaders in the industry.

Our culture is built on ourRISE (https://www.cbre.com/about-us/culture-and-history) values and reflects the needs and perspectives of our clients and our people. Our work is guided by our North Star: Crafting the real estate solutions of tomorrow, so businesses and people thrive.

Coming to work for CBRE, you will receive a comprehensive benefits package, 401k, and extraordinary perks such as career growth and longevity!

Equal Pay Disclaimer

CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The salary range for the Host Powered by VTS Lead is $175,000 – $200,000 annually. Successful candidates will also be eligible for a discretionary bonus based on CBRE’s applicable benefit program. The application window is anticipated to close on April 29th, 2024 and may be extended as needed, or to express interest in similar roles, visit CBRE.com/careers.

Benefits for Full-Time Employees:

- Corporate welfare benefits, which includes medical, dental, vision, disability, health care and dependent care reimbursement accounts, life and AD&D insurance

- 401(k) Plan

- Paid time off, parental leave, and holidays are available as established by Company policy

Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccomodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)