at Randstad US in lincolnshire, Illinois, United States
Job Description
customer service benefit specialist-remote.
+ lincolnshire , illinois (remote)
+ posted 3 days ago
job details
summary
+ $16.50 – $17 per hour
+ temporary
+ high school
+ category office and administrative support occupations
+ referenceAB_4576197
job details
A critical part of your role as a Customer Service Benefits Specialist will be offering your healthcare benefit expertise with compassion, empathy and sensitivity to assist our customers in resolving their complex healthcare issues. You will be responsible for answering and handling inbound calls from our customers or supporting outbound appointment calls to our customers and listening intently to their situation to be sure you gather the information needed to obtain an accurate resolution.
salary: $16.5 – $17 per hour
shift: First
work hours: 7 AM – 9 PM
education: High School
Responsibilities
Handle incoming complex calls or outbound appointment complex calls
offering compassion and empathy while using exceptional listening skills to
identify the customer’s needs
? Resolve customer needs or concerns related to:
- clarification and education on the customer’s specific benefit plans or
program options
- financial impact of available plan options utilizing knowledge of the
following:
? Payroll premiums
? Coinsurance
? Copays
? Deductible
? Out of Pocket expenses related to upcoming medical services
? Utilize bring your own device (BYOD) computer to access customer accounts
and plan information to help navigate them to choose the appropriate plan
? Create, update and process employee’s plan election in Alight database
? Document all inbound calls and summarize calls in the case management
system
? Document all outbound appointments and summarize in the appointment
tool and in call wrap up notes within the customer’s account
Skills
+ Active Listening
+ Empathy
+ Telephone Etiquette
+ Customer Service
+ Customer support
+ Follow-up
+ Schedule Adherence
+ Call Center
+ Healthcare
+ Benefits
+ Adapting to Change
+ Basic Computer Skills
+ Basic Software Skills
+ Verbal Communication
+ Written Communication
+ Responsiveness
+ Benefits Administration
+ HIPAA
Qualifications
+ Years of experience: 2 years
+ Experience level: Entry Level
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you’re looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate’s education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
get in touch
we are here to help you with your questions.
AJ
anneice jonas
+ Anneice.Jonas@randstadusa.com
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