at AdventHealth in La Grange, Illinois, United States
Job Description
The Consumer Access Supervisor directs and manages staff in performing Consumer Access related activities, including ensuring patients are appropriately registered for all service lines, performing eligibility verification obtaining pre-cert and/or authorizations, making financial arrangements, requesting and receiving payments for services, performing cashiering functions, and clearing registration errors and editing pre-bill.
The Supervisor is responsible for the performance of their team and holds each staff member accountable for the performance of assigned day-to-day activities, to include ensuring effective use of computer equipment and materials within departmental budget and quality standards. Engages with staff to ensure AdventHealth is promptly and accurately helping patients with their needs. Monitors staff productivity levels, quality of output, and resolves workplace-related issues in a timely manner to promote a culture of accountability driving towards continuous performance improvement. Ensures Consumer Access functions meet or exceed key performance indicators. Provides training to team and manages team members’ schedules. Oversees efficient departmental operations. Is involved with the day-to-day operations of the team. Serves as a liaison to other revenue cycle teams within AdventHealth, as well as external constituents/stakeholders. Participates in enterprise-wide projects, work groups, task forces, councils, and committees. This position may require occasional travel. Adheres to AdventHealth Compliance Plan and to all rules and regulations of all applicable local, state, and federal agencies and accrediting bodies.
- Working supervisor of the day-to-day operations of the team and department
- Adheres to labor and budget guidelines. Monitors team time and attendance according to policy
- Assists in the development and monitoring of KPIs and facilitates communication of KPIs as requested
- Responsible for training and evaluating team members
- Responsible for coordinating and setting up schedules for team members’ training and education sessions
- Responsible for monitoring the department’s work for accuracy and workflow
- Identifies own learning needs and seeks opportunity for growth
- Keeps up with assigned workload and seeks assistance when necessary
- Communicates all team member situations to the manager
- Initiates and assumes responsibility for new tasks independently as appropriate and as delegated
- Responsible for checking in with team members at a regular cadence to provide mentorship, resolve issues, and ensure performance is reviewed according to policy
- Maintains rapport with ancillary departments
- Works with Talent Acquisition for staffing needs
- Responsible for ensuring team members are oriented to the department at time of hire
- Responsible for addressing progressive counseling according to policy
- Performs other duties as assigned
Qualifications
- Mature judgement in dealing with patients, physicians, and insurance representatives
- Intermediate knowledge of Microsoft programs and familiarity with database programs
- Ability to operate general office machines such as computer, fax machine, printer, and scanner
- Ability to effectively learn and perform multiple tasks, and organize work in a systematic and efficient fashion
- Ability to communicate professionally, both verbally and nonverbally, and utilizes effective listening and questioning techniques
- Ability to manage diverse personalities
- Ability to adapt in ever changing healthcare environment
- Ability to follow complex instructions and procedures, with a close attention to detail
- Adheres to government guidelines such as CMS, EMTALA, and HIPAA and AdventHealth corporate policies
- Exceptional customer service skills
- Advanced understanding of insurance knowledge and benefits
- Advanced understanding of hospital electronic medical report (EMR) system
- Basic medical terminology
- Must be able to read, write, and speak conversational English
- Understanding of HIPAA privacy rules and ability to use discretion when discussing patient related information that is confidential in nature as needed to perform duties
- Intermediate medical terminology
- Bilingual – English/Spanish
REQUIRED:
- Associate’s degree OR two years of direct Patient Access experience
PREFERRED:
- Lead or supervisory experience
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.
Category: Patient Financial Services
Organization: UChicago Medicine AdventHealth La Grange
Schedule: Full-time
Shift: 1 – Day
Req ID: 24025981
We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.
