at Philips in Rosemont, Illinois, United States
Job Description
You will lead a national organization of Clinical Solution Consultants and Clinical Solution Delivery Consultants, with a direct staff of five people leaders and three Luminary Managers. This role will be responsible for driving standard processes and key performance metrics that enable growth, drive accountability, customer delivery excellence, and team motivation.
You’ll have the opportunity to design and provide input on future strategies for Philips clinical education. You’ll also drive business value with customers and best practices on customer success management.
Your role
+ Build long-term strategic partnerships within the General Imaging (GI) business unit and account communities.
+ Employ the evolution of our operational performance to build on the customer relationship experience throughout the lifecycle.
+ Advance the culture of belonging, inclusiveness, and people development to reduce attrition, create organizational stability, and reinforce the Philips cultural pillars.
+ Execute business initiatives to trigger growth for the business.
+ Meet or exceed all financial, operational, employee satisfaction, and customer satisfaction performance metrics.
+ Collaborate with customer teams, commercial and account community, field service, and BU to ensure customer lifecycle management for GI and other modalities equipment.
+ Manage customer and employee escalations with appropriate communications and key stakeholders.
+ Ensure a quality mindset within the team, maintaining or implementing processes as part of the Quality Management System.
+ Effectively drive change management using LEAN to allow for continual evolution with the Clinical Solutions team toward the long-term vision.
+ Operate within all regulatory and compliance requirements.
You’re the right fit if
+ Bachelor’s degree level and experienced in Operations/Program Management in progressive leadership positions within the Healthcare industry.
+ RDMS registration required (additional registrations preferred) as well as 5+ years of experience in the field scanning.
+ Strong knowledge of Philips products and services offered within the GI business.
+ Exemplary people management and leadership skills with strong business and financial acumen
+ Exceptional communication skills including high-level presentation and interpersonal skills.
+ You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Sales position.
+ Ability to Travel 50%+ including flying and overnights
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won’t stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.
+ Learn more about our business.
+ Discover our rich and exciting history.
+ Learn more about our purpose.
+ Read more about our employee benefits.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.
Philips Transparency Details
Total Target Earnings is composed of base salary + target incentive. At 85% to 120% performance achievement, the Target Earning potential is $175,000 to $240,000 annually, plus company fleet/car. Total compensation may be higher or lower dependent upon individual performance.
Target Earnings pay is only one component of the Philips Total Rewards compensation package, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.
Additional Information
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
Company relocation benefits will not be provided for this position. For this position, you must live within commuting distance to a major airport.
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It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.
As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans’ Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.
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