Educational Experience Manager (Redken)

at L'Oreal USA in

Job Description

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Job Title: Education Experience Manager, Redken

Division: Professional Products Division (PPD)

Location: Remote Chicago or Michigan. You must live in the Chicago or Michigan areas, near a major airport.

Reports To: Director of Education

Who We Are:

For more than a century, L’Oréal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty. Our goal is to offer each and every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity, and responsibility to satisfy all beauty needs and desires in their infinite diversity.

At L’Oréal Professional Products, our mission is to support hairdressers and develop the hair industry sustainably, and lead the digital transformation of our industry with a customer-centric approach. Our brands portfolio includes L’Oréal Professionnel, Kérastase, Redken, Matrix, and Pureology.

What You Will Learn:

The Education Experience Manager will function as a strategic partner and architect of exceptional education experiences, delivering white-glove service to a select portfolio of high-value accounts (Black level and high potential) within their assigned region. This role requires a deep understanding of client relationship management, a passion for crafting impactful learning journeys, and the ability to collaborate seamlessly with sales teams and educators. The Education Experience Manager will play a key role in fostering loyalty, driving growth, and elevating the educational experience for our most valued salon partners.

Key Responsibilities:

Elevated Education Experience Design and Delivery

+ Craft and execute bespoke, high-touch education experiences that cater to the unique needs and aspirations of designated accounts, ensuring a white-glove approach.

+ Collaborate closely with Salon Management (SAMs) and Salon Business Partners (SBPs) to develop strategic education plans that align with account goals and drive business outcomes for both new and existing partnerships.

+ Execute pre-planning calls with SAMs/SBPs to ensure alignment on a comprehensive omni-channel strategy for the designated accounts.

Strategic Account Planning and Partnership

+ Participate actively in Joint Business Planning (JBP) sessions, contributing valuable insights and shaping education strategies to maximize account growth and brand impact.

+ Conduct mid-year check-ins during JBP cycles to assess progress, identify opportunities for optimization, and ensure alignment with evolving account needs.

Seamless Education Execution and Support

+ Oversee the end-to-end execution of education plans, ensuring seamless logistics, communication, and delivery.

+ Provide thorough briefings to artists and Regional Educators regarding specific account requirements, expectations, and desired outcomes, ensuring a unified and impactful learning experience.

+ Manage the In-Salon Fuel Budget strategically to optimize resource allocation and maximize the impact of educational initiatives within designated accounts.

+ Maintain consistent communication with SAMs/SBPs to facilitate class requests, ensure smooth execution, and gather feedback for continuous improvement.

Event Management and Regional Collaboration

+ Spearhead the organization, planning, and execution of impactful regional events, including new partnership launches and brand-ticketed events (e.g., Gloss Boss), creating buzz and driving engagement.

+ Leverage Level Loyalty points strategically to incentivize attendance and boost sell-through at ticketed events, maximizing revenue generation and program participation.

+ Actively participate in regional calls and strategy meetings with SalonCentric, contributing insights, fostering collaboration, and ensuring alignment on regional objectives.

Required Qualifications:

+ Bachelor’s degree in Business Administration, Education, or a related field.

+ Minimum of 3 years experience working in field of education

+ Strong analytical skills with the ability to interpret data, identify trends, and make data-driven decisions.

+ Excellent communication, interpersonal, and presentation skills.

+ Ability to work independently and as part of a team in a fast-paced environment.

What’s In It For You:

+ Salary Range : $56,900 – $76,900

+ Competitive Benefit Package (Medical, Dental, Vision, 401K, Pension Plan).

+ Flexible Time Off (Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays & More!).

+ Access to Company Perks (VIP Access to L’Oréal’s Internal Shop for Discounted Products, Monthly Mobile Allowance).

+ Learning & Development Opportunities for Career Progression (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!).

+ Employee Resource Groups (Think Tanks and Innovation Squads).

+ Access to Mental Health & Wellness Programs.

Don’t meet every single requirement? At L’Oréal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you’re excited about this role but your past experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles!

We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting [email protected] . If you need assistance to accommodate a disability, you may request an accommodation at any time.

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