Operations Technician III

at Lumen in Springfield, Illinois, United States

Job Description

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Strong technical skill level working on complex assignments within the network systems installation and/or maintenance activities. Works on relatively straightforward installation and/or maintenance assignments on network switching equipment. Technician for customer/company network systems installation and/or maintenance activities.

Work Schedule: 2nd 330pm to 12am and 3rd 9p to 730a (4×10)

The Main Responsibilities

+ Resolves complex network problems involving power, network hardware and software, lines, modems and terminals.

+ Uses software and hardware tools to identify and diagnose network status and problems; assists with network equipment installation and maintenance activities; resolves complex trouble tickets

+ Monitors network operations and resolves routine network monitoring problems.Provide routing, switching, and wireless support to Lumen contracted customer base. Includes break/fix support, infrastructure design, installation and life-cycle maintenance for new and current installations.

+ Evaluate new technical requirements for compatibility with deployed system designs and new products for compatibility and applicability to existing network support portfolio.

+ Maintains technical knowledge base regarding complex routing & Switching design and configuration of installed equipment.

+ Ability to effectively prioritize and execute tasks in a high-pressure environment.

+ Provide high-level technical support for configurations, troubleshooting, and service restoration along with an understanding of routing, switching, and wireless technologies related to trouble shooting efforts.

+ Monitor and analyze performance across customer’s data network and underlying LANs, WANs, and wireless deployments.

+ Act as liaison between the customer and other network vendors (e.g. Cisco & Aruba) on high-level or escalated support issues.

+ Provide direct interface with other Lumen departments in support of the customer’s network issues and projects.

+ Isolation of network outage causes and service restorations including understanding characteristics.

+ Demonstrate direct customer interaction through exceptional communication skills, both written & orally.

What We Look For in a Candidate

Minimum Qualifications:

+ 1 – 3 years wireless experience

+ 1 – 3 years routing and switching experience

+ Cisco CCNA Wireless Certification

+ CMNO Certification (Preferred)

+ Aruba ACMA Certification(Preferred)

Compensation

The starting salary for this role differs based on the employee’s primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual’s qualifications.

Location Based Pay Ranges

$60207 – $80275 in these states: AR, ID, KY, LA, ME, MS, NE, SC, and SD.

$63400 – $84500 in these states: AZ, AL, FL, GA, IN, IA, KS, MO, MT, NM, ND, OH, OK, PA, TN, UT, VT, WV, WI, and WY.

$66544 – $88725 in these states: CO, HI, MI, MN, NV, NH, NC, OR, and RI.

$69713 – $92950 in these states: AK, CA, CT, DE, DC, IL, MD, MA, NJ, NY, TX, VA, and WA.

As with the pay range variety that’s based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs.

What to Expect Next

Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.

Requisition #: 334379

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/global/en/faq) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

Salary Range

Salary Min :

60207

Salary Max :

92950

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. (https://jobs.lumen.com/global/en/compensation-information) We’re able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (https://centurylinkbenefits.com)

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, please report them to us immediately as they are not authorized by our company and