Oncology Key Account Manager - Upper Midwest

at Merck in Springfield, Illinois, United States

Job Description

Job Description

Our Company’s purpose is to use the power of leading-edge science to save and improve lives around the world in the areas of prescription medicines, vaccines, biologic therapies, and animal health products and technology solutions. We are committed to patients. Our Account Management roles are critical in helping to drive the success of our mission and to ensure profitable access to our products.

The Associate Director, Oncology Key Accounts is the main point of contact for Our Company with large Oncology group practices and integrated delivery networks that have a focus on Oncology and Hematology. They play a crucial role in establishing Our Company as an industry leader, supporting healthcare partners and providers, improving patient health outcomes, and becoming a trusted resource. This Associate Director, Oncology Key Accounts role will have responsibility for accounts in the Upper Midwest geography, which covers Minnesota, Wisconsin, North Dakota, South Dakota, Iowa and part of Illinois. The candidate should live within the geography.

Primary Activities & Responsibilities will include and are not limited to the following:

Leadership

+ Builds and maintains trust with colleagues, stakeholders, and customers through effective communication, integration, and collaboration.

+ Ability to lead through challenging and ambiguous situations while ensuring that deadlines and objectives are met, by effectively prioritizing tasks based on urgency, impact, and resource availability.

+ Ability to influence others and lead without authority during complex situations, fostering collaborative problem-solving and reaching consensus. Experience in navigating diverse teams or stakeholders to achieve common goals.

Clinical Proficiency

+ Understands applicable product portfolio to provide approved disease and product information to key decision makers and stakeholders within account(s).

+ Leads Our Company’s efforts to maximize appropriate utilization of its portfolio while bringing resources to customers that contribute to better outcomes for patients.

+ Understanding of external quality initiatives with the ability to clearly align and tailor response to customer’s needs using approved Company resources and messages.

+ Understand all aspects of treatment decision factors, including but not limited to knowledge of pathways, protocols, sites of care, guidelines or quality initiatives.

Business Acumen

+ Utilizes internal data and data analytics to understand account performance and identify opportunities for appropriate engagement.

+ Knowledge of account ecosystem and current emerging market and business trends impacting assigned accounts. Develop and pull-through a coordinated and longitudinal account plan.

+ A deep understanding of the unique dynamics of the business to business (B2B) market, including the various factors that influence buying decisions, such as competitive landscape, industry trends, and economic conditions. Ability to utilize approved messages and resources with appropriate healthcare business partners (HBPs) across the account.

+ Coordinate across a network of local account teams to ensure contract pull-through and address local requests for contract terms or conditions.

Operational/Account Management

+ Establishes strategic approach to the account in alignment with approved guidance from the marketing teams. Aligns brand strategy and tactics with customer needs and business objectives to improve patient health outcomes.

+ Builds trust and relationships with key decision makers and stakeholders and influencers to understand their objectives, goals, and challenges. Identifies approved resources that align with the customer’s needs. Develops a thorough understanding of all entry access points and knowledge of stakeholders who influence and operationalize access for the entire enterprise.

+ Uses approved tools to capture, share and appropriately communicate internally about the customer.

Position Qualifications:

Minimum Qualifications :

+ Bachelor’s Degree OR a minimum of high school diploma with at least 4 years of relevant work experience which could include: professional sales, experience in marketing, military, or healthcare/scientific field (pharmaceutical, biotech, or medical devices)

+ Minimum of 2 years of relevant experience in healthcare, life sciences industry, sales, account management or managed care

+ Valid Driver’s License

+ Ability to build and develop meaningful customer relationships with senior healthcare executives and key opinion leaders

+ Demonstrated financial acumen with ability to communicate value proposition and negotiate, if applicable

+ Strong understanding of healthcare ecosystem

+ Excellent interpersonal and communication skills, internally and externally, with ability to interact with individuals from a variety of cultures and disciplines

+ Strong leadership skills and ability to collaborate in cross-functional, matrix organizations

+ Ability to travel ~50%

Preferred Qualifications :

+ Advanced degree

+ Local market relationships and customer knowledge

+ Current account management experience in large Oncology group practices and integrated delivery networks that have a focus on Oncology and Hematology

NOTICE FOR INTERNAL APPLICANTS

In accordance with Managers’ Policy – Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.

If you have been offered a separation benefits package but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.

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Employees working in roles that the Company determines require routine collaboration with external stakeholders, such as customer-facing commercial, or research-based roles, will be expected to comply not only with Company policy but also with policies established by such external stakeholders (for example, a requirement to be vaccinated against COVID-19 in order to access a facility or meet with stakeholders). Please understand that, as permitted by applicable law, if you have not been vaccinated against COVID-19 and an essential function of your job is to call on external stakeholders who require vaccination to enter their premises or engage in face-to-face meetings, then your employment may pose an undue burden to business operations, in which case you may not be offered employment, or your employment could be terminated. Please also note that, where permitted by applicable law, the Company reserves the right to require COVID-19 vaccinations for positions, such as in Global Employee Health, where the Company determines in its discretion that the nature of the role presents an increased risk of disease transmission.

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We are an Equal Opportunity Employer, committed to fostering an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, age, religion,